Midland Credit Management, an Encore Capital Group Company · 11 hours ago
CSS Phone Specialist
MI - Troy
Full-time
Onsite
Entry Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking a CSS Phone Specialist responsible for handling incoming calls and addressing complex consumer concerns. The role requires excellent communication skills and the ability to document company records while adhering to high call quality standards.
FinanceFinancial Services
No H1B
Responsibilities
Respond to high volume of inbound calls
Understand and process written consumer documentation as needed to resolve consumer issues
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned
Qualification
Required
Applicants must have current authorization to work in the United States on a full-time basis
High School Diploma
1-2 years Customer Service and Phones experience
Excellent verbal communication skills
Effectively able to diffuse escalated situations
Ability to multi-task
Proficiency with MS Office
Preferred
Bachelor's
2+ years in Financial Services related field
Knowledge of FDCPA, FCRA or other regulatory training
Benefits
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
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