Murj · 6 hours ago
Patient Experience Specialist
United States
Full-time
Remote
Entry, Mid Level
1+ years expMurj is an innovative enterprise SaaS company focused on cardiac device management solutions. The Patient Experience Specialist plays a vital role in supporting patients in remote cardiac monitoring programs by educating them on device use, ensuring compliance, and facilitating communication between patients and clinical staff.
Medical DeviceHealthcareHealth CareMedical
Responsibilities
Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps
Provide instructions for device setup, care, and troubleshooting
Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams
Communicate device-related instructions between patient and clinical staff
Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen)
Maintain HIPAA compliance in all communications
Track patient compliance with daily/weekly transmissions
Follow up with non-transmitting patients promptly and professionally
Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools
Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis
Provide flexible support for future product updates
Qualification
Required
Highly self-motivated and capable of working independently
Empathetic, patient and flexible to meet patients where they are
Strong interpersonal communication skills
Excellent documentation skills
Demonstrated professionalism in all interactions, fostering positive experiences for patients and clinics
A solid understanding of all HIPAA regulations while maintaining confidentiality
Communicates with clarity and cultural sensitivity when appropriate
Builds trust with elderly or tech-averse patients
1-3 years of experience working with remote cardiac monitoring systems (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner
Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts
Preferred
Murj platform experience
College or technical degree, healthcare-related certification, or equivalent experience preferred
CRAT certification or equivalent
Benefits
Full medical, dental, and vision insurance
Open vacation policy
More than 10 annual company holidays
Competitive compensation and equity participation
401(k) after 3 months of service
Company
Murj
Murj is a digital health company working on a solution for cardiac care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$14.15MKey Investors
Longitude CapitalTrue Ventures
2018-05-09Series B· $8.5M
2017-04-08Series A· $4.5M
2014-11-24Series Unknown· $1.15M
Leadership Team
Chris Irving
Chief Experience Officer (CXO), Head of Design, Co-Founder
Patrick Beaulieu
Co-Founder and CTO
Recent News
PR Newswire
2026-01-07
2025-12-03
Google Patent
2024-04-14
Company data provided by crunchbase