IT Solutions · 16 hours ago
Associate Engineer, Deployment Services
MO, St. Louis, US
Full-time
Onsite
Entry Level
1+ years expIT Solutions is a nationally recognized leader in the IT space, specializing in providing high-end technology solutions to small and mid-market businesses. The Associate Engineer, Deployment Services is responsible for supporting multiple client networks, resolving technical issues, and ensuring excellent customer service while managing stress in client-down situations.
EducationConsultingHardwareSoftwareInformation TechnologyProfessional Services
Responsibilities
Initial set up and implementation of new client workstations using standard images and build sheets
Provide technical support for the organization's desktops, laptops, and supporting hardware
Handle on-site services including setup, diagnostics and repairs for client workstations and escalating time-sensitive user and site IT issues
Support and troubleshoot technical issues by accessing affected machines directly or working remotely to support the end-user
Work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates and drive incidents to resolution, often collaborating between more than one group at a time
Work regularly with internal service and project coordinators who assign tickets to the Deployment Services Team
Manage inventory, shipping and receiving in NetSuite and ShipStation
Participate in a week-long on-call rotation a few times per year
Travel onsite to local client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions at specified office location or at times working from home
Qualification
Required
Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
Knowledge of technical imaging, deployment, troubleshooting and technology migration
Knowledge of all Microsoft 365 offerings, as well as a basic understanding of Active Directory
Ability to lift at least 50 pounds and be comfortable with climbing up step ladders
Communicate effectively with internal team members, clients and stakeholders
Confident and comfortable with client-facing activity
One year of technical work experience in an IT environment, preferably at an MSP
Associate's degree in a related discipline or equivalence of professional work experience
Experience with Windows 10+ desktop OS deployment and intermediate-level troubleshooting of related issues in Windows and in the BIOS
Preferred
Experience with NetSuite and/or ShipStation a plus
CompTIA A+ certification a plus
Benefits
Rich Medical and prescription plans
Dental & Vision
Paid Holidays and Flexible Paid Time Off
401K/401K Roth with Safe Harbor matching
Stock Appreciation Rights
Company-paid life insurance, long-term and short-term disability insurance
Company-paid mental health support & financial wellness services
FSA for medical and dependent care
HSA option with compatible medical plan
Company-paid training, materials, and exams
Performance-based bonuses
Company
IT Solutions
With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business.
501-1000 employees
H1B Sponsorship
IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Ted Swanson
Founder
Recent News
Company data provided by crunchbase