EquipmentShare · 4 hours ago
Technical Support Specialist
United States
Full-time
Remote
Senior Level
5+ years expEquipmentShare is a company focused on transforming the construction industry through innovative technology and real-time support. They are seeking a Technical Support Specialist to provide 24/7 technical support for their heavy equipment rental fleet, contribute to the knowledge base, and help establish foundational processes for the new Technical Support team.
ConstructionSaaSSoftwareLogisticsFleet ManagementService Industry
Responsibilities
Provide remote technical support (via phone, Slack, or other online applications) for EquipmentShare assets on a 24x7x365 basis. On-call duty includes evenings and weekends as needed after the team is fully operational
Compile and utilize data gathered from Field Service Technicians, diagnostic tools, schematics, and equipment manuals to resolve complex technical issues and bring assets back to a fully operational state
Communicate and partner with EquipmentShare product teams and OEMs on problems/issues found in the field
Subject matter expert that works with OEMs to provide root cause analysis on complex technical issues
Provide on-site support to Service Technicians and customers as required (minimal)
Contribute to the EquipmentShare knowledge base
Mentor and train newly hired and advancing Technical Support Specialists
Directly support the creation of the foundational process and procedure for the team
Perform job duties in accordance with EquipmentShare’s vision, mission, and values
Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization
Contribute to the team KPIs to ensure performance expectations are met
Represent the department effectively & professionally as required, both internally as well as to OEM vendors and end customers
Qualification
Required
A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
Proven subject matter expert on the operation, maintenance, and diagnostics/repair of heavy equipment to include aerial work platforms, telehandlers, excavators, loaders, bulldozers, tractors, generators, pumps, and HVAC
Specialty skills in two or more of the following areas: engine/powertrain, hydraulic/hydrostat, electrical/electronics, and other mechanical/structural aspects of heavy equipment
Strong working knowledge of general safety practices and relevant OSHA regulations to be observed while maintaining and repairing mechanical equipment
Must be able to read, understand, and leverage equipment manuals and system schematics to remotely troubleshoot and diagnose issues
Must be able to clearly communicate and document proposed actions plans to resolve equipment issues
Strong organizational skills with attention to detail and accuracy
Strong time management and communication skills
Ability to multi-task and manage multiple priorities
Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
Ability to proofread and edit written content
Attention to detail with the ability to quickly identify process break-downs
Ability to be flexible and adapt to change in a positive manner
Ability to travel on an as-needed basis (minimal)
Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
Must possess a professional yet enthusiastic and friendly demeanor
Must be able to sit and stand for long periods of time
Preferred
Graduate of a technical trade school or possess a certificate/degree in a related technical field
At least 5-7 years of technical support and/or service technician experience in the heavy equipment, truck, or diesel engine industries
Combination of equivalent education, experience, and industry certifications
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events and food truck nights
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
H1B Sponsorship
EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2026-01-23IPO
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-founder
Recent News
Company data provided by crunchbase