Agilent Technologies · 20 hours ago
Field Service Engineer - HPLC/GC
US-OH-Columbus
Full-time
Onsite
Entry, Mid Level
$34/hr - $53.13/hr
2+ years expAgilent Technologies is a leading company that provides insights and support to help scientists enhance the quality of life. They are seeking a Field Service Engineer to install, optimize, and maintain High Performance Liquid Chromatography (HPLC) and Gas Chromatography (GC) systems at various labs, ensuring customer satisfaction and efficient service delivery.
BiotechnologyMedical DeviceHealthcarePharmaceuticalLife ScienceHealth CareHealth Diagnostics
Responsibilities
Install and optimize hardware/software/network products and configurations at customer sites
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on High Performance Liquid Chromatography (HPLC) and Gas Chromatography (GC) systems
Diagnose and resolve product performance problems
Contact customers on time and schedule service efficiently
Perform maintenance and repairs
Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met
Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures
Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered
Utilize the complaint handling system as required
Document time and expenses in a timely manner as required in SAP and other means as requested by manager
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Complete administrative paperwork and computer reports promptly and accurately
Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software
Responsive to customer requests for service and communicate proactively before, during and after service
Support other field engineers and customers in the solutions
Qualification
Required
Bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar)
2+ years of experience in a similar position or experience as an end user
Knowledge of Chromatography instrumentation, application, installation, calibration, and validation experience is a plus
Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus
Experience troubleshooting and problem-solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful, and timely
You enjoy traveling and visiting customers
You have a valid driver's license
Ability to travel up to 25% overnight
Benefits
Eligibility for bonus
Stock
Benefits
Choice of company car or reimbursement for personal vehicle usage
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-02-04
Company data provided by crunchbase