TEKsystems · 7 hours ago
Lead IT Support Engineer- (PowerShell Scripting)
Andover, MA
Contract
Onsite
Senior Level
$30/hr - $40/hr
7+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Lead IT Support Engineer to support a global biotech organization focused on organ-transport technology. This role involves leading a team of IT Support Engineers while providing senior-level technical support for Mac and Windows devices, ensuring a high-quality end-user experience.
Information Technology
Responsibilities
Provide senior-level support for Mac and Windows devices, break/fix issues, and image builds
Take calls, emails, and walk-ups; ensure accurate and timely ticket updates and closures
Act as the primary escalation point for complex or high-priority issues
Manage team scheduling, workload distribution, and quality of service delivery
Troubleshoot OS issues, reinstall software/drivers, and support enterprise applications
Handle install/move/add/change requests and maintain a stable desktop environment
Manage identity and access tasks through AD, Entra ID, OKTA, and M365
Uphold white-glove standards and ensure a high-quality end-user experience
Qualification
Required
Advanced PowerShell scripting, including using scripts to push updates and automate tasks
Strong Mac and Windows support experience (hardware, software, OS configuration, imaging)
Microsoft Active Directory (creating groups, assigning apps, managing permissions)
Microsoft 365 administration and troubleshooting
Azure and Microsoft Entra ID (Identity and Access Management)
Intune for device management and application deployment
OKTA administration and identity lifecycle tasks
JAMF for Mac management and policy enforcement
MDM platform experience and Apple Business Manager
7+ years of end‑user/desktop/helpdesk support
Incident management and ITSM/ticketing systems experience
Hardware repair, configuration, reimaging, and break/fix troubleshooting
Excellent customer‑facing and white‑glove support capabilities
Prior experience leading or supervising helpdesk/desktop teams
Bachelor's degree required
Preferred
ServiceNow or similar ITSM experience
Experience supporting global user groups
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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