Wolters Kluwer · 3 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$34K/yr - $57K/yrWolters Kluwer is seeking a Customer Service Representative to support their customers and enhance their experience. The role involves handling various operational tasks and assisting customers with more complex inquiries in a dynamic and collaborative environment.
PublishingFinanceBankingLegalSoftwareAppsInformation TechnologyInformation ServicesMobile
Responsibilities
Respond to a wider range of customer inquiries
Resolve moderately complex customer issues and complaints
Process and verify customer orders and billing information
Assist with account upgrades and changes
Provide detailed product and service information
Document and escalate unresolved issues as needed
Participate in the training of new hires
Update and maintain customer records
Conduct follow-ups to ensure customer satisfaction
Adhere to compliance and quality standards
Qualification
Required
Ability to convey information clearly and professionally
Demonstrates ability to build rapport with customers
Can handle moderately complex issues effectively
Manages time and tasks efficiently
Good understanding of multiple product/service features
Familiarity with CRM tools and databases
Knowledge of quality assurance standards
Ability to assist and train new team members
Preferred
Located in Houston, TX and able to work M-F 10a-7p CST
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $579.92M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
2026-02-07
Dynamic Business
2026-02-07
2026-02-05
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