The Cigna Group · 7 hours ago
Business Process Engineer - Evernorth - Remote
United States
Full-time
Remote
Senior Level
$112K/yr - $187K/yr
5+ years expThe Cigna Group is dedicated to improving health and vitality through its divisions Cigna Healthcare and Evernorth Health Services. They are seeking a Business Process Engineer to optimize and operationalize processes that support new deployments and renewals in local markets, collaborating with various teams to enhance efficiency and effectiveness.
HealthcareHospitalProperty & Casualty InsuranceCommercialHealth CareInsuranceMedical
Responsibilities
The Process Engineer is responsible for analyzing current-state workflows, identifying gaps and inefficiencies, developing future-state process designs, and ensuring that all process components integrate seamlessly across functions to deliver scalable, high‑quality market deployments
Maintain awareness of evolving strategies and translate strategic direction into aligned process requirements and engineering needs
Evaluate market, segment, and product strategies to identify process impacts, capacity constraints, and timeline considerations
Lead the creation and documentation of detailed process requirements to ensure accurate and efficient implementation
Identify out‑of‑scope capabilities and communicate process limitations and enhancement opportunities to market, segment, and product teams, escalating to the appropriate value stream when needed
Continuously assess operational risks, dependencies, and bottlenecks; implement mitigation plans and initiate reengineering where necessary
Collaborate with functional process owners to ensure alignment and commitment to process timelines and standards
Maintain all process-related documentation, including process maps, SOPs, RACI charts, status reports, and workflow change logs
Serve as a key contributor to training, communication, and testing plans by providing process expertise and ensuring adoption of new workflows
Coordinate and execute post‑implementation process monitoring, reporting, and traceability to ensure sustainable performance
Drive process adjustments and corrective actions to support the closure of post‑implementation issues
Integrate lessons learned into future-state process designs and deployment plans
Qualification
Required
Strong process engineering and project management skills, including process mapping, workflow optimization, and cross‑functional coordination
Demonstrated ability to deliver sustainable process improvements with measurable outcomes
Proven ability to lead within a matrix environment, working effectively with internal teams and external partners
Key Competencies: Comfort navigating ambiguity, strong analytical and problem‑solving skills, and excellent written and oral communication required
Preferred
Bachelor's degree or higher strongly preferred or equivalent work experience required
5+ years of experience in healthcare, operations, engineering, or process improvement environment highly preferred
Six-Sigma Greenbelt training/certification preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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