NEOGOV · 20 hours ago
Program and Operations Supervisor - Education and Outreach
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$77K/yr - $124K/yr
4+ years expThe City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Program and Operations Supervisor to manage education and outreach initiatives for the Department of Public Utilities, ensuring effective communication and public engagement on utility services.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Actively manage the day-to-day activities of the education and outreach functions to ensure the successful execution of public awareness, outreach, and education initiatives
Assist with comprehensive and strategic communications, marketing, public relations, and outreach strategies within the Department of Public Utilities to enhance public education and awareness
Stay abreast of federal and state regulations impacting the department to include Municipal Separate Storm Sewer System (MS4), Lead and Copper Rule, and Natural Gas Safety
Develop and implement public education and outreach programs for stormwater and wastewater management, lead service lines, and natural gas safety to foster public engagement across diverse audiences
Assist with content for department-controlled websites and Intranet, including written and digital content
Expand on educational initiatives in partnership with local schools including curriculum/material development and facility tours
Develop system for documenting, tracking, and reporting progress
Assist and/or lead the development of a robust social media strategy and assist with development of content across all platforms (i.e. X/Twitter, Facebook, Instagram, Nextdoor, LinkedIn, etc.)
Develop and manage partnerships with federal, state, and local stakeholders as applicable
Develop effective working relationships with internal staff
Lead the development of print and digital collateral materials for the department, including presentations, annual reports, brochures, signs, posters, banners, infographics, etc
Support regulatory compliance requirements through various means (i.e. videos, PSAs, tours, outreach and community involvement) to include tracking and reporting
Conduct research, provide updates, make recommendations, and implement solutions to achieve project goals and objectives
Lead, develop, and participate in meetings, community events, and other outreach activities during evening or weekend hours
Qualification
Required
Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Preferred
Two years of managing staff to include managing workflow, leading teams to high levels of performance, evaluating performance and providing feedback
Two years of project management experience
Excellent written and verbal communication skills
Two years of professional communications, marketing or outreach experience in the water and/or gas utility industry
Environmental regulation knowledge and understanding as it relates to water and stormwater management
Two years of public education or outreach experience in a local government utility
Advanced Microsoft Outlook, Word, Excel and PowerPoint skills
Some positions may require a FMP (Facilities Management Professional) designation
Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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