teleNetwork · 1 day ago
Remote Technical Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$12/hr - $12/hrOneSupport is hiring Entry Level Technical Support Representatives for a 100% work-from-home opportunity. In this role, you will provide troubleshooting assistance to customers, helping them resolve various technical issues.
Cloud ComputingElectronicsSoftwareComputerIT Management
Responsibilities
Provide troubleshooting assistance for residential and/or business customers
Help customers overcome issues like slow internet speeds, outages, and email support
Qualification
Required
Computer running an authentic/validated/native copy of Windows 11
USB headset and webcam
At least one 15" or larger monitor
Internet speed of at least 2 Mbps download and 1 Mbps upload
Ability to sit for extended periods of time
Manual dexterity
Typing speed of 40 WPM with 80% accuracy
Quiet and distraction-free workspace
Located in one of the specified states: Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (excluding Las Cruces and Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin
DSL, Cable, or Fiber internet only
Internet speeds of at least 2 Mbps download, 1 Mbps upload, with ideally less than 100ms ping and jitter
Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
Multitasking capabilities with the ability to react quickly in a fast-paced environment
Sitting or standing at your workstation for the duration of your shift minus any breaks
Preferred
Spanish bilinguals encouraged to apply
Direct Ethernet connection is preferred
More than one monitor will make things easier
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
teleNetwork
teleNetwork is a leading provider of outsourced customer service, technical support, and sales enablement solutions for technology products and services.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase