Omni Fiber · 20 hours ago
Fiber Technician I- North Central Region -Medina
Medina, OH
Full-time
Onsite
New Grad, Entry LevelOmni Fiber is a company focused on providing excellent customer service through the installation and maintenance of fiber optic systems. The Fiber Technician I role involves installing customer premise equipment, troubleshooting technical issues, and ensuring customer satisfaction while adhering to safety standards.
Telecom & CommunicationsInternet
Responsibilities
Install and maintain customer premise equipment (CPE), including fiber optic systems and other related equipment, ensuring quality and proper functionality
Interact with customers professionally, address their concerns, explain services, and ensure their satisfaction with installations and services provided
Diagnose and resolve technical issues with customer equipment and services, ensuring minimal downtime and maximum performance
Adhere to safety standards, including OSHA guidelines, and safely operate tools, equipment, and vehicles
Navigate confined spaces such as basements, crawl spaces, and attics, and safely work at heights up to 30 feet using ladders
Identify opportunities to upsell services to customers and effectively communicate additional offerings
Accurately complete all necessary service reports, installation checklists, and documentation in a timely manner
Qualification
Required
Strong customer service skills, with the ability to engage and satisfy customers
Ability to work at heights of up to 30 feet, including the use of ladders and other equipment
Proficient in installing and troubleshooting customer premise equipment, including fiber optics and associated technologies
Capable of using hand tools for installation, repair, and maintenance work
Ability to lift and carry up to 80 pounds
Ability to work in confined spaces and at heights (up to 30 feet)
Ability to distinguish colors for wiring and installation tasks
Preferred
Experience with fiber optic installations, including fusion splicing and fiber testing
Familiarity with using bucket trucks for high-altitude work
Fiber optic certification
OSHA 10 certification
Background in upselling services or promoting additional offerings to customers
Company
Omni Fiber
Omni Fiber is an internet service provider.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$610MKey Investors
Oak Hill Capital PartnersOak Hill Advisors,StonepeakStonepeak
2025-12-01Private Equity· $50M
2025-12-01Debt Financing· $160M
2024-07-16Debt Financing· $150M
Leadership Team
Brian Ross
Chief Financial Officer
Steve G.
Chief Operating Officer
Recent News
Government Technology US
2026-02-06
2025-12-04
Company data provided by crunchbase