Groupon · 4 hours ago
Integrations Support Analyst
Chicago (35 W. Wacker Dr.)
Full-time
Hybrid
Senior Level
$155K/yr - $175K/yr
5+ years expGroupon is a marketplace dedicated to helping local businesses thrive by connecting them with customers through various experiences and services. The Connectivity Support Analyst will ensure reliable integration between Groupon and third-party platforms, utilizing analytical skills to resolve issues and improve operational efficiency. This role involves collaborating with internal teams to enhance system performance and support strategic projects.
Telecom & CommunicationsRetailSocial MediaE-CommerceInternet
Responsibilities
Assist and Represent Connectivity Needs
Support the technical onboarding and launch of new systems and partners, ensuring they align with business requirements
Serve as a key resource for integration architecture and operational flows to ensure issues are resolved effectively
Assist in defining requirements for new features that improve operational efficiency and partner stability
Identify ways to enhance the consumer experience by improving key flows like booking confirmations and refund handling
Proactively support system improvements to reduce manual work and minimize technical errors
Track and help maintain key SLAs, including uptime, response time, and redemption delivery
Monitor API health in real-time, including latency, error rates, and uptime across all integrations
Monitor systems for anomalies, such as mismatched redemptions or inventory issues, and coordinate corrective actions
Use data-driven insights and tools like Postman to detect trends and uncover issues within our systems
Partner with internal and external teams to identify the root cause of outages and performance issues
Coordinate weekly prioritization with Engineering based on commercial and operational inputs to close technical gaps
Assist Legal and Security teams with compliance audits, security protocols, and risk mitigation
Provide measurable input into new products and processes that improve the way our integration systems are built
Translate business requirements into technical deliverables for multi-stakeholder initiatives
Support standards around data integrity and contractual requirements for all integrated partners
Use data and AI-assisted tooling to accelerate issue detection and resolution
Leverage monitoring tools, analytics, and AI-supported diagnostics (e.g. pattern detection, anomaly signals, summarization) to identify trends, surface root causes faster, and improve day-to-day operational decision-making
Qualification
Required
Bachelor's degree, preferably in business or computer science
5+ years of experience in partner operations, systems integration, or API-based platform management
Solid understanding of REST APIs, data flows, and third-party platform connectivity
Solid understanding of SQL and familiarity with tools like Postman and Asana
Understanding and ability to work with data structures and basic scripting
Ability to communicate effectively with both developers and non-technical business partners
Exceptional communication, interpersonal, and troubleshooting skills
Self-motivated individual; organized; action-oriented; results-driven
Strong problem solving, coordination, and prioritization skills across complex initiatives
Analytical and detail-oriented, with a strong troubleshooting mindset
Comfortable operating in complex, cross-functional environments
Organized and proactive, able to manage multiple issues and priorities simultaneously
Clear communicator, capable of translating technical concepts into actionable insights
Continuous-improvement driven, always looking for ways to reduce friction and manual work
Benefits
Medical
Dental
Vision
EAP
401(k) Match
ESPP
Life and Disability Insurance
FSAs
And more
Company
Groupon
Groupon is a deal-of-the-day website that offers discounted gift certificates usable at local or national companies.
1001-5000 employees
H1B Sponsorship
Groupon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (18)
2023 (77)
2022 (48)
2021 (29)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$1.63BKey Investors
MIG CapitalAtairosDST Global
2025-06-18Post Ipo Debt· $244M
2019-12-30Post Ipo Equity
2016-04-04Post Ipo Equity· $250M
Leadership Team
Jiri Ponrt
Chief Operating Officer
Rana Kashyap
Senior Vice President Finance
Recent News
2026-01-03
New Enterprise Associates
2026-01-02
Company data provided by crunchbase