Reno Orthopedic Center · 8 hours ago
Customer Service Representative - Billing Department
Reno, NV
Full-time
Onsite
Entry Level
1+ years expReno Orthopedic Center is a physician-owned organization dedicated to exceptional patient care. They are seeking a Customer Service Representative to handle inbound calls related to billing and insurance claims, assisting patients with inquiries and payment options.
HealthcareHospitalHealth Care
Responsibilities
Answer inbound calls and respond to patient inquiries regarding billing statements, insurance claims, co-pays, deductibles, and payment options
Review and explain account balances, insurance explanations of benefits (EOBs), and billing procedures to patients in a clear and professional manner
Assist patients in setting up payment plans or resolving billing issues, including coordinating with insurance companies when necessary
Collaborate with medical billing and coding teams to ensure accurate and timely claim submission and resolution
Process payments over the phone and apply them accurately to patient accounts
Document all communications and actions taken with customer accounts
Escalate complex billing issues to supervisors or billing specialists when appropriate
Ensure compliance with HIPAA and other patient privacy laws
Qualification
Required
High School Diploma/GED
Read and explain: CPT, ICD-10 and medical billing terminology
Read and explain: Insurance verification and explanation of benefits (EOBs)
1 year of customer service experience in a healthcare or medical billing environment
Benefits
Medical, dental, vision insurance
Discounted orthopedic care at ROC
Paid time off and holiday pay
Extended sick leave
401(k) plan contributions with no match required
EAP, disability and life insurance
Health and fitness program
Employee events
Coffee shop onsite (main location)
Company
Reno Orthopedic Center
Education, People, Community, and Quality of Life are the core values that make Reno Orthopedic Clinic one of the most rewarding places to work.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Olson
Chief Executive Officer - Evolve Orthopedics
Recent News
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