Northeast Shared Services · 11 hours ago
General Liability Claims Specialist
Schenectady, NY
Full-time
Onsite
Entry Level
$62K/yr - $87K/yr
1+ years expNortheast Shared Services is focused on providing exceptional claims handling services, and they are seeking a General Liability Claims Specialist to evaluate and process liability claims. The role involves investigating incidents, negotiating claims, and ensuring compliance with regulations while maintaining high customer service standards.
Retail
Responsibilities
Responsible for investigating, evaluating, and negotiating general liability incidents/claims in compliance with established company technical and customer service best practices, adhering to all laws and regulations that govern the administration of claims
Complete a thorough course of investigation of all new liability incidents; determine if appropriate to handle internally or submit claim to Third Party Administrator; with direct impact on monthly Period End charges and Claim Administration costs
Identifies all new potential Third party claims and issues proper notice to all appropriate entities
Primary contact for TPA/insurance carrier on all non-litigated incidents/claims
Authority to approve TPA settlement authorization requests of up to $15,000 and reserves up to $25,000
Investigate and provide accurate information for legal discovery requests from Defense Counsel
Primary contact for product recalls for PC/M32. Ensure all recalls are processed in a timely manner and the recall class is accurately identified
Oversees gift card program, recommending & approving the issuance of gift card settlements for minor claims were appropriate. Obtain general releases when necessary
Manage all in-house property damage and auto recovery claims. Work with outside entities and vendors to obtain recoveries and credit appropriate expense accounts
Ensure that all claimant inquiries are responded to on a timely basis and in a professional manner
Handles routine questions and problems, referring more complex issues to supervision
Ensure that all claims data is maintained to include complete accuracy
Performs any necessary claim reports, including period end reporting
Perform other related duties as assigned by management and adhere to all company policies and procedures
Qualification
Required
Excellent customer service skills
Must maintain a high degree of accuracy and confidentiality
Must possess basic math and organizational skills
Knowledge of Excel, Word, ATS Software
Ability to effectively communicate; both verbally and in writing
Preferred
2-year associate degree in insurance, finance, or related field
2-3 years clerical or claims-related experience
1-3 years' experience in General Liability claims area
Company
Northeast Shared Services
Northeast Shared Services proudly serves Price Chopper/Market 32 Supermarkets and Tops Markets
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-09Acquired
Leadership Team
Scott Kessler
EVP, Chief Information Officer
Recent News
Albany Business Review
2025-03-04
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