Global Technical Talent, an Inc. 5000 Company · 9 hours ago
Senior IT Applications Specialist
Kansas City, MO
Contract
Onsite
Senior Level, Lead/Staff
8+ years expGlobal Technical Talent is an Inc. 5000 Company that specializes in staffing solutions. They are seeking a highly experienced Senior IT Applications Specialist to operate, maintain, and deploy enterprise-level AEC applications across a global organization, leading operational initiatives and supporting internal clients.
Enterprise SoftwareHuman ResourcesInformation TechnologyCRMStaffing Agency
Responsibilities
Plan and manage operations for core AEC platforms including Autodesk, Bentley Systems, Hexagon, and ESRI
Deploy and support AEC applications based on business demand
Develop automation routines for product provisioning, permissions, and metadata management
Create and maintain system architecture diagrams for critical systems
Identify operational efficiencies to improve project execution
Analyze recurring issues to determine root causes and implement corrective and preventative actions
Monitor trends in customer issues and recommend process improvements
Remain informed on product enhancements within the AEC industry
Troubleshoot and resolve complex application and system issues
Escalate unresolved issues to vendor support in a timely manner
Lead QA/QC processes for incident tickets
Develop application test plans and document execution outcomes
Build and maintain strong relationships with internal clients and vendors
Ensure customer satisfaction goals are consistently met
Coordinate between IT teams and Global Practices for seamless software operations
Provide training, mentorship, and guidance to junior IT applications staff
Qualification
Required
Bachelor's Degree in Computer Science, MIS, CAD, Engineering, or related field (Relevant experience may substitute for degree requirement)
8+ years of experience troubleshooting and supporting design application programs in a production environment
Expert knowledge of one or more AEC platforms: Autodesk, Bentley Systems, Hexagon, ESRI
Strong understanding of application infrastructure and data management
Experience developing automation routines and managing permissions/provisioning
Advanced Microsoft Office proficiency
Exceptional customer service and analytical skills
Strong written and verbal communication skills
Ability to independently manage multiple deadlines and priorities
Proven ability to develop and maintain strong relationships with clients and vendors
Strong organizational and prioritization skills
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase