TechStar Group · 2 days ago
L3 Support Technician Deskside
Blue Springs, MS
Full-time
Onsite
Mid Level
$50/hr - $50/hrTechStar Group is seeking an L3 Support Technician Deskside to provide technical support for logistics robots in their plant. The role involves infrastructure operations, network support, and user administration, requiring strong networking and application support skills.
Cloud ComputingCyber SecurityInternet of ThingsInformation TechnologyCloud Management
Responsibilities
Infrastructure Operations
Network, Power, and Cabling Support
Administration & User Support
Vendor & Site Coordination
Documentation & Compliance
Project Support
On‑Call Responsibilities
Incident Response & Monitoring
Operational Support
Qualification
Required
Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support
Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases
Network administration
Familiarity with cloud computing
Problem-solving skills
Analytical skills
Customer service experience
Excellent communication skills, written and verbal
On prem Server admin experience - Windows and Linux
Strong Networking experience - Robots have high reliance on the network
Application Specific support - Basic application troubleshooting
Preferred
Hands on Cloud experience
AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)
Company
TechStar Group
TechStar Group offers IT-based solutions in cloud services, migration, digital transformation and security.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ashok Chitiprolu
President and Co-Founder
Company data provided by crunchbase