Flybridge Staffing · 1 day ago
Technical Support Supervisor
Frisco, TX
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expFlybridge Staffing is currently searching for a Service Desk Supervisor for a client in the Frisco Texas area. The role involves leading a small team to deliver top-notch customer service while also being hands-on in supporting escalated technical issues.
Staffing & Recruiting
Hiring Manager
Randy Brandow
Responsibilities
Supervise and mentor a Service Desk Analyst and Technician
Oversee third-party Tier 0/1 help desk support
Foster a collaborative, inclusive, and high-performing team culture where people love to follow your lead
Manage day-to-day support for all things tech—email, tickets, chat, phone, and walk-ups
Create, implement, and support Service Level Agreements (SLAs) to ensure timely, high-quality service
Keep ticket queues moving, documentation sharp, and processes running smoothly
Serve as the escalation point for complex (Tier 3) technical issues—hardware, software, network, AV, and more
Assist with Tier 1 and 2 tickets as needed, and coach your team to new heights
Administer and optimize key systems: Okta, Google Workspace, Intercom, Asana, Slack, Mosyle, NinjaRMM, and more
Use root cause analysis to fix issues at their source and prevent them from coming back
Research, propose, and implement automation and workflow enhancements
Ability to lead technical projects from start to finish—planning, execution, documentation, and cross-team collaboration
Manage inventory and deploy devices for staff and events using RMM and MDM tools
Assist with the development of the annual budget for the Technology Services department
Coordinate with the Event Technology Product Manager to ensure seamless tech support during championship and travel seasons
Travel up to 10% at times is required, and overtime is available
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Information Systems preferred
3-5 years of experience in a technical support or service desk environment, with at least 1 year in a supervisory or lead role
Experience with service desk/ticketing systems (e.g., Intercom, Asana) and identity management tools (e.g., Okta)
Experience administering and supporting AV and endpoint management systems
Must have demonstrated ability to lead and develop technical staff
Advanced troubleshooting skills across Windows, macOS, ChromeOS, iOS, Android, and Google Workspace
Must have automation/scripting skills
Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs
Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our internal/external customers
Preferred
CompTIA A+, Google Workspace Administrator, or similar certifications preferred
Experience managing third-party service providers preferred
Experience with automation tools and scripting preferred
Experience with live events or an entertainment environment is highly desired
Benefits
Flexible pay
Hybrid work schedule
Tier 1 benefits
Company
Flybridge Staffing
Impacting those we serve Flybridge or "Fly Bridge" by definition "is an open area on top of a ship which provides unobstructed views of the fore, aft, and the sides of a vessel, and which serves as an operating station for the ship's officers, such as the captain or officer of the watch." Our unmatched professionalism, integrity and work ethic gives our partners the competitive edge needed to deliver on all fronts.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Troy C.
Chief Executive Officer
Taylor Hilliard
Co-Founder & President
Company data provided by crunchbase