Medasource · 4 hours ago
TDR Technician
New York, United States
Contract
Onsite
Mid Level
4+ years expMedasource is seeking a TDR Field Technician to work on-site with their field support team to upgrade clients' IT Infrastructure for the Epic system Go-Live. The role involves providing on-site customer service, supporting device mapping, hardware refresh, and troubleshooting IT issues in a healthcare environment.
HealthcareHealth CareMedical
Hiring Manager
Maddie Moore
Responsibilities
Provide excellent on-site customer service and support to all end-users
Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Qualification
Required
4+ years of IT Desktop support or Field Technician experience
Ability to provide outstanding customer service in a fast-paced healthcare environment
Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment
Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
Must be flexible to work overtime hours as needed throughout projects
Preferred
Prior Epic/EMR or Healthcare experience
Benefits
Mileage expenses will be reimbursed
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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