Lead Technical Client Support Specialist jobs in United States
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Confidential · 17 hours ago

Lead Technical Client Support Specialist

positionGreater Philadelphia
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Confidential is a growing SaaS organization, and they are seeking a Lead Technical Client Support Specialist to manage complex technical escalations. The role involves investigating advanced technical issues, preparing documentation, and communicating findings to clients and internal teams.

Marketing & Advertising

Responsibilities

Investigate and resolve advanced technical issues involving APIs, integrations, data pipelines, and system configurations
Perform root cause analysis and determine when Engineering escalation is required
Prepare detailed escalation documentation and partner with Engineering on resolution
Communicate technical findings clearly to clients and internal teams
Contribute to documentation, reporting, and continuous improvement initiatives
Participate in on-call and incident response rotations

Qualification

Level 2 technical supportTroubleshooting skillsRoot cause analysisAPIs supportSystem integrationsCommunication skillsOrganizational skills

Required

5+ years of Level 2 technical support experience in a SaaS environment
Strong troubleshooting and root cause analysis skills
Experience supporting APIs and system integrations
Excellent communication and organizational skills

Company

Confidential

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This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
location
Silicon Valley, California US, US
people-size51-200 employees

Funding

Current Stage
Growth Stage

Leadership Team

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Roshan Syed
Global Talent Partner
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Company data provided by crunchbase