NEOGOV · 7 hours ago
Support Officer 2, Enforcement
Ohio 43215, OH
Full-time
Onsite
Entry, Mid Level
$23.58/hr - $23.58/hr
1+ years expNEOGOV is seeking a Support Officer 2 to provide training and mentoring to support officers and enforce child support obligations. The role involves overseeing case processing, mentoring new employees, and ensuring compliance with applicable statutes and regulations.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Act as a lead worker, to provide training and work direction
Oversee processing of paternity and support obligations in accordance with applicable statutes, rules, and regulations
Mentor new employees and handle case coverage (intake or caseload) for temporary vacancies and absences within the assigned unit
Provide direction to support officers regarding problem resolution
Advise supervisor on improving training methods
Review and interpret court orders, administrative orders, payment records, case narratives, case files, and other documents
Prepare accurate calculation of arrearage due on accounts according to state policy
Respond to written and oral communications from custodial parents, absent parents, the general public, or other child support agencies or entities and other individuals or organizations
Utilize agency, state, federal, and other resources to obtain and verify accurate and current information regarding the place of residence
Attend training sessions and mandatory meetings
Verify financial data, wage attachments or other materials and/or data regarding support matters
Qualification
Required
Bachelor's degree with coursework emphasis in business administration
One (1) year of social work experience
Any equivalent combination of training and experience
Benefits
Extensive health benefits for all full-time permanent employees.
Life insurance coverage for all permanent employees.
Guaranteed 10 paid holidays every year.
A 14 percent employer contribution to your OPERS pension plan.
Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase