EBSCO Information Services · 9 hours ago
Desktop Engineering Intern
Ipswich, MA
Internship
Hybrid
Intern
$20/hr - $26/hrEBSCO Information Services is a leader in providing optimized research experiences and is seeking a Desktop Engineering Intern to support their Desktop Engineering team. This role involves assisting with endpoint monitoring, system remediation, and providing end-user support while gaining valuable technical experience in a collaborative environment.
SaaSBig DataMarketingContent CreatorsDatabase
Responsibilities
Gain visibility into enterprise vulnerability scanning by shadowing the security team to understand how risks are identified, prioritized, and communicated, then follow findings through endpoint remediation
Learn how device security baselines and configuration policies are implemented across corporate workstations and mobile devices using modern endpoint management tools, including change control and deployment processes
Observe and assist with standard patching workflows as well as out‑of‑band patch deployments for critical vulnerabilities, including deployment verification and post‑remediation monitoring
Participate in device provisioning, imaging, deployment, and decommissioning processes to understand the full lifecycle of corporate endpoints and their security and compliance requirements
Create and update internal documentation, runbooks, and knowledge base articles based on real‑world troubleshooting and support experiences to improve operational consistency and team efficiency
Work alongside the Corporate IT Service Desk to support end users via phone, chat, and remote tools, handling common requests such as account access, software issues, and basic troubleshooting while learning ticketing systems, SLAs, and customer service best practices
Assist Desktop Support technicians with diagnosing and resolving workstation, hardware, and peripheral issues to build hands‑on experience with structured troubleshooting, root‑cause analysis, and remediation validation
Qualification
Required
A passion for technology and a desire to learn
Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration
Excellent customer service skills
Strong attention to detail
Maintains a reasonable capacity level for stress tolerance
Knowledge of Microsoft Office, including Word and Excel
Knowledge of Apple and Windows-based software/hardware
Excellent communication and presentation skills
Well-developed problem solving and analytical skills
THIS IS A HYBRID ROLE – You will be required to be in the Ipswich, MA office one to two days a week
Some experience with Office 365 and associated workloads including Email and SharePoint
Preferred
A Cumulative GPA of 3.0 or higher
Experience with Windows Servers, Azure AD Administration
Experience with Config Manager and JAMF
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Company
EBSCO Information Services
At EBSCO Information Services, we hire great people and let them thrive.
Founded in 1999
1001-5000 employees
H1B Sponsorship
EBSCO Information Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Darby Kopp
Executive Vice President Corporate Strategy and Planning
Recent News
2025-12-05
Company data provided by crunchbase