USAJOBS · 16 hours ago
Lead Program Support Assistant
Columbia, South Carolina, USA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
1+ years expUSAJOBS is part of the Department of Veterans Affairs and is seeking a Lead Program Support Assistant for the Home-Based Primary Care (HBPC) program at the Columbia VA Healthcare System. The incumbent will be responsible for organizing day-to-day operations, coordinating across multiple disciplines, and maintaining administrative procedures to support the program's efficiency and effectiveness.
Telecom & CommunicationsGovernmentConsultingHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Organize and maintain the complex day-to-day operations of the HBPC program, to relieve professional staff of as much clerical and administrative details as possible to enable them to devote a major part of their time to clinical and patient focused activities
Proficient with Microsoft Office to create, modify, print reports, spreadsheets, graphic presentations, and correspondence
Responsible to coordinate across multiple disciplines and services with Service Chiefs to ensure all providers assigned to work with the HBPC program have appropriate access, competencies, trainings, safety protocols, etc., to ensure work with Veterans in HBPC and with The HBPC team is conducted timely, in a safe manner, and in accordance with HBPC, Joint Commission, Network, and National policies, protocols, and standards
Develop collaborative relationships with other departments that provide extended care support and services for HBPC (i.e., Laboratory, GEC, Social Work, etc.)
Establish and continually review and update complex administrative procedures that affect the orderly and efficient flow of work for both internal and external stakeholders
Assist in ensuring all new staff receive New Employee Orientation and, in collaboration with HBPC Leadership, new patient care providers receive HBPC provider orientation to include orientation to associated processes and procedures
Maintain the HBPC Admission Handbook (provided to Veterans upon evaluation/admission to HBPC Program) including updates/changes to documents in the handbook, reproduction of the contents, and assembly of the handbook so they are available to providers for use in the Veterans home
Provide training, guidance, clerical assistance to staff for programs available to them including computer programs, VATAS, and mandatory TMS trainings
Coordinate and manage all supplies, telephones, and computer moves
Format and distribute meeting minutes, memos, and other communications
Maintain calendars and coordinate meetings for HBPC staff and leadership as related to their respective roles
Ensure provider licenses and records are updated with current information to ensure no lapse in provider ability to function in full performance of duties
Coordinate Credentialing and Privileging (C&P) and OPPE/FPPE for HBPC providers and ensures all required documents are reviewed and signed in a timely manner
Primary assigned sponsor for Personal Identification Verification (PIV) and ensures sponsorship of all HBPC providers is done accurately and timely
Provide work assignment for a staff of two GS-0303-06 Program Support Assistants in: identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned staff tasks
Provide training to staff throughout Home Based Primary Care on rapidly changing regulatory guidelines of Secure Messages and MHV Program
Manage and maintain information related to patient risk/priority status and assist with quick execution of HBPC emergency response if a weather event or community situation indicates contact with Veterans in HBPC is necessary as part of the emergency response
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/17/2026
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-7 position you must have served 52 weeks at the GS-6
You must provide an SF-50 that shows your time-in-grade eligibility with your application materials
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include, but are not limited to: the ability to use various Microsoft Office Programs; maintaining internal databases and records; ability to evaluate and interpret policies, procedures, and regulations
Preferred
Excellent oral and written communication skills
Ability to work with limited direction
Time management skills and a high level of judgment are necessary
Independence of action, general latitude of decision-making and knowledge of information sources concerning complex questions, policies, and procedures
Must have demonstrated experience using VA administrative systems (e.g., VATAS, CPRS, VISTA) and performing PIV sponsorship duties to ensure timely onboarding and access for staff
Benefits
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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