MAS HVAC · 5 hours ago
Customer Technical Support Specialist
Maple Grove, MN
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $85K/yrMAS HVAC is a company that creates custom-engineered thermal management solutions. The Customer Technical Support Specialist supports the Daedex and DeepCoolAI product lines by providing high-quality technical support to mission-critical markets, ensuring timely resolution of technical and warranty-related issues.
Manufacturing"Heating Ventilation and Air Conditioning (HVAC)"
Responsibilities
Provide technical support for HVAC and liquid cooling systems related to installation, service, operation, and warranty issues
Assist with troubleshooting mechanical, electrical, and system-level issues, both remotely and onsite as needed
Support root-cause investigations by gathering data, reviewing field findings, and escalating complex issues to senior technical staff
Assist with warranty-related service activities, including documentation, troubleshooting support, and verification of corrective actions
Ensure service and warranty work is documented clearly and accurately to support quality tracking and continuous improvement
Coordinate with internal teams to ensure warranty processes are followed and customer issues are resolved efficiently
Communicate professionally with customers via phone, email, and text to provide updates, technical guidance, and issue resolution support
Help coordinate service activities between field technicians, dispatch, dealers, and internal teams to minimize downtime
Support customer response efforts by helping prioritize service needs and escalations
Provide real-time technical assistance to customers performing installation, service, or warranty work
Support onsite service visits as needed to observe repairs, assist with diagnostics, and ensure technical standards are followed
Escalate complex or unresolved issues to the Customer Technical Support Manager
Support the development and delivery of technical training materials and product education initiatives
Participate in technical training sessions to build expertise across MAS products and systems
Provide feedback from customer and field interactions to engineering, quality, and manufacturing teams
Work closely with sales, engineering, quality, and manufacturing to support customer needs
Share field insights and lessons learned to support product reliability and service efficiency improvements
Participate in technical projects and process improvement initiatives under the direction of senior technical staff
Qualification
Required
Technical degree, HVAC training, or equivalent hands-on experience
Strong working knowledge of HVAC systems with mechanical and electrical troubleshooting capability
Ability to support customer technical counterparts through clear, professional technical communication
Strong customer service orientation with the ability to manage priorities in a fast-paced environment
Comfortable working with remote support tools, documentation, and service workflows
Proficiency in Microsoft Office Suite
High ethical standards and a strong sense of accountability
May travel up to 25–30% to support field operations, customer sites, training, and warranty-related activities
Preferred
Experience supporting warranty service or post-installation service environments
Exposure to mission-critical HVAC or liquid cooling applications
Lean Six Sigma or continuous improvement training
Benefits
Medical, vision, and dental plans
Short-term and long-term disability insurance
Group term life insurance coverage
HSA plan available
Paid holidays and generous PTO policy
401k matching
Company paid events
Annual safety shoe allowance
Education assistance program
Company
MAS HVAC
MAS HVAC is a manufacturer of customized thermal management devices.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-11-17Acquired
Leadership Team
James Garvin
COO
Company data provided by crunchbase