Northwell Health · 10 hours ago
Senior Manager, Product Services & Management (Epic Patient Experience)
Melville, NY
Full-time
Onsite
Senior Level
$130K/yr - $228K/yr
6+ years expNorthwell Health is seeking a Senior Manager for Product Services & Management to oversee the Epic Digital Patient Experience teams. This role involves managing staff, collaborating with stakeholders, and ensuring the successful implementation and optimization of technology solutions to enhance patient experience.
Medical DevicePublishingConsultingHealthcareHealth CareHealth DiagnosticsMedical
Responsibilities
Provides leadership to Product Services & Management team members, supervisors, and managers by communicating and guiding toward achieving department objectives
Develops, communicates, and builds consensus for goals in alignment with the health system
Plans, organizes, and manages the staff and activities for an assigned technology area; selects, develops, manages, and evaluates direct reports; ensures performance appraisals are completed in a timely fashion
Collaborates with managers in the design, development, testing, and implementation of cost-effective technology the health systems and solutions, including, gathering and understanding business requirements, and ensuring application requirements are translated accurately into proposals and functional specifications
Ensures data is accurately maintained and available in a forum that is clear, concise, useful and timely; initiates periodic audits and reviews, as needed
Follows testing and implementation protocols; monitors deliverables to ensure deadlines are met
Works collaboratively with management in the coordination and implementation of assigned projects and initiatives; looks for opportunities to improve and streamline processes; reports unresolved issues to management
Oversees assigned analysts and developers to assess and prioritize the health system support requests; reviews internal and external resources such as Information Technology, consultants, the health system vendors, and third-party administrators with management to ensure appropriate coverage
Builds and maintains inter/intra departmental and vendor work relationships to optimize operations
Demonstrates comprehensive understanding of all assigned data and the health system interconnects, including cause and effect of data modifications
Maintains department software, the health system applications and data, and documentation to ensure highest quality standards are met
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Qualification
Required
Bachelor's Degree required, or equivalent combination of education and related experience
6-10 years of relevant experience and 5-7 years of leadership / management experience, required
Preferred
Experience managing large-scale Epic MyChart, Welcome, or Bedside implementations
Deep understanding of Epic workflows, testing, and optimization across patient experience domains
Demonstrated success leading multi-site product deployment and support teams
Skilled in operational governance, workflow efficiency, and adoption readiness
Strong background in stakeholder management, communication, and structured rollout planning
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase