MSR Technology Group · 22 hours ago
Information Technology Application Specialist
Kansas City, MO
Contract
Onsite
Mid Level
4+ years expMSR Technology Group is seeking an IT Applications Specialist who enjoys solving technical challenges and supporting design/engineering teams. In this role, you will provide expert help with design tools and application performance, improving the experience and efficiency of users who rely on engineering-focused applications.
Management Consulting
Hiring Manager
Rebecca Maresco
Responsibilities
Provide phone, chat, and email support for users experiencing issues with design or engineering applications
Diagnose and resolve software problems and escalate more complex issues when needed
Maintain and update internal knowledge articles for commonly reported issues
Assist with application deployments and updates across different teams
Test new software releases and share feedback with internal stakeholders
Analyze recurring issues, identify patterns, and recommend improvements
Track issues in the ticketing system and follow through to resolution
Partner with vendors to troubleshoot application defects or limitations
Participate in beta programs for new or updated applications
Offer training, tips, and best practices to internal users
Stay up to date on new design tools, industry applications, and product enhancements
Qualification
Required
Bachelor's degree in Computer Science, MIS, CAD, Engineering or equivalent hands‑on experience
4+ years of experience supporting or troubleshooting design/engineering software
Strong familiarity with tools such as Autodesk, Revit, Bentley, Hexagon, ESRI, or similar platforms
Excellent troubleshooting, customer service, and communication skills
Ability to translate technical concepts to users with varying skill levels
Strong organizational skills and the ability to manage multiple requests at once
Comfort working independently in a fast‑paced environment
Proficiency with Microsoft Office and general PC administration
Preferred
Experience working in an AEC, architecture, engineering, or construction environment
Exposure to hardware benchmarking or performance testing
Previous experience authoring training materials or delivering internal training
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase