Revlon · 1 day ago
End User Analyst
Roanoke, VA
Full-time
Onsite
Entry Level
$55K/yr - $70K/yr
2+ years expRevlon is a leading global beauty company known for its innovative products and iconic brands. The User Support Analyst will provide technical support and guidance to users experiencing issues with computer hardware, software, and peripherals, ensuring effective resolution and user satisfaction.
BeautyLifestyleWellnessCosmeticsPersonal Care and Hygiene
No H1B
Responsibilities
Provides technical support and guidance to resolve users’ computer hardware and software problems
Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine whether users have taken any resolution steps
Applies knowledge of computer software and hardware to assist users in resolving problems
Installs or assists with installing and setting up new hardware, software, and peripheral equipment
Coordinates service or replacement of defective products from vendors and manufacturers
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware
Drafts or revises user training manuals and procedures
Maintains logs of support services provided in the ticketing system or other appropriate database
Develops training materials and/or provides onsite training as requested
Performs other related duties as assigned
Travel between the Salem and Roanoke offices. About 30 minutes
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Thorough understanding of the technology commonly used by clients and employees
Ability to explain technical problems to nontechnical employees
Knowledge of the Zebra printers and other manufacturing printing needs
Use of remote customer support software like Splashtop, Dameware, etc
On-site support for the Network, infrastructure, and IT security team
Lifting heavy equipment, servers, switches, printers, etc. (30lb)
Experience: Windows OS – Win 10 & 11, Apple iPhone, Ticketing system is Service Now, O365, Adobe, Interacting with servers and Active Directory, Printer set up and install: Zebra, Xerox, HP, and others, basic networking skills
Two years of experience or an associate's degree required
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 30 pounds at times
Benefits
Medical, dental, and vision benefits
Company-paid basic life insurance policy
Company-paid short-term disability insurance
Long-term disability
Supplemental life insurances
Flexible spending accounts
Critical illness insurance
Group legal
Identity theft protection
401k Retirement Savings Plan
3 weeks of vacation
Twelve paid holidays throughout the calendar year
Company
Revlon
Revlon is a provider of cosmetics, hair color, fragrances, skincare, and beauty care products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400MKey Investors
Siemens Financial ServicesMorgan Stanley
2024-09-30Debt Financing· $350M
2023-05-02Private Equity
2022-06-30Post Ipo Equity
Leadership Team
Michelle Peluso
Chief Executive Officer
Ariadne Oliveira
Global Vice President Marketing
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase