Heartland Dental · 1 day ago
Senior Program Manager, Specialty Enablement
Effingham, IL
Full-time
Onsite
Senior Level
6+ years expHeartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to a vast network of dentists. The Senior Program Manager, Specialty Enablement is responsible for designing and executing programs that enhance operational excellence and drive growth, partnering with various teams to ensure successful implementation and scalability of initiatives.
Medical DeviceConsultingHealthcareDentalHealth CareHealth Diagnostics
Responsibilities
Own assigned Specialty programs end-to-end, from intake through value realization, including scope definition, success criteria, execution, and post-implementation performance monitoring
Lead program management for multiple Specialty initiatives, including pilots, rollouts, working groups, and scale efforts
Translate loosely defined goals into executable plans by creating structure, timelines, milestones, dependencies, and resource plans where requirements are not fully defined
Ensure initiatives stay on track, on time, and aligned with strategic Specialty Capture objectives
Track and report realized business value post-launch, ensuring programs deliver intended financial, operational, and clinical outcomes
Lead execution across cross-functional teams—including Specialty Operations, Field Operations, IT/AppDev, Finance, Analytics, Legal, and external partners—owning outcomes and follow-through rather than acting solely as a coordinator or status reporter
Serve as the central point of accountability for roles, responsibilities, handoffs, and execution clarity
Proactively identify and resolve cross-functional dependencies, risks, and roadblocks that could impact delivery or adoption
Convert Specialty pilots into standardized, repeatable operating models ready for scale
Partner with leadership and functional teams to build playbooks, governance structures, templates, and field-ready execution models
Drive consistency across pilots and rollouts to support scalable, repeatable execution across regions and specialties
Capture learnings and best practices to continuously improve future initiatives
Serve as the primary point of contact for program status, risks, decisions, and execution health
Prepare leadership-ready updates, executive summaries, and materials for senior leaders and decision forums
When preparing presentations, synthesize complex inputs into clear recommendations, explicitly framing trade-offs, risks, and options to support executive decision-making
Facilitate working groups, cadence calls, and decision forums to maintain momentum and alignment
Identify, track, and mitigate program risks and issues before they impact timelines, adoption, or ROI
Define, track, and report KPIs tied to execution progress, adoption, and value realization
Leverage dashboards and operational data to inform decisions, identify trends, and proactively manage program performance
Escalate risks and issues with clear context, recommendations, and options
Design and support change communication strategies that account for independent doctor decision-making, partnering closely with field leadership to drive voluntary adoption
Ensure readiness, training, and engagement across supported regions and stakeholders
Monitor post-launch adoption, execution consistency, and sustained performance
Qualification
Required
Bachelor's degree in Business, Finance, Accounting or a related field or 4+ years of commensurate experience required
6+ years of project management experience, demonstrating strong execution, sound judgment, and cross-functional leadership
Demonstrated ability to produce high-quality, executive-ready PowerPoint presentations, including storyline development, data synthesis, and clear executive-level recommendations
High comfort levels with Microsoft Excel with the ability to track, manipulate, and standardize data across multiple sources and initiatives
Strong organizational and prioritization skills, with the ability to manage multiple complex initiatives simultaneously
Proven self-starter with the ability to operate independently, take ownership, and drive outcomes with minimal oversight
Ability to work effectively in a fast-paced, dynamic environment with shifting priorities and incomplete information
High degree of flexibility and adaptability, with comfort navigating ambiguity and evolving program requirements
Excellent written, verbal, and presentation skills, with the ability to communicate clearly across executive, field, and cross-functional audiences
Strong customer service mindset, with experience supporting stakeholders and partners in high-visibility, high-impact environments
Familiarity with financial statements and the impact of business decisions of a P&L
Preferred
Healthcare industry experience preferred, but not required
1+ years of experience in consulting, investment banking, or private equity
Knowledge of Heartland Dental's internal systems and processes for programs and projects (Knowledge in SAP, Google Earth, Teams, Outlook, Smartsheet, Copilot, and Sharepoint)
Strong understanding of clinical operations and provider program management
Certification in Project Management (PMP, CAPM) or related discipline)
Operations Experience to contribute to field knowledge
Benefits
Generous benefits package
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
10001+ employees
H1B Sponsorship
Heartland Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
Chief Human Resources Officer and Executive Vice President
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase