Fiduciary Trust Company · 1 day ago
Information Technology Support Analyst
Boston, MA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $85K/yr
2+ years expFiduciary Trust Company is seeking an Information Technology Support Analyst to provide first-line technical support for employees at their Boston and Manchester, NH offices. The role focuses on resolving Tier 1 and 2 technical issues related to various IT infrastructure components and ensuring efficient helpdesk operations.
FinanceFinancial ServicesPersonal FinanceWealth Management
Responsibilities
Provide Tier 1 and Tier 2 support for IT Infrastructure, including desktops, laptops, mobile devices, and related peripherals, with a focus on minimizing downtime
Serve as the primary point of contact for IT support
Troubleshoot and resolve issues related to Citrix desktop sessions, video conference technologies, printing, application access, and device configuration
Manage helpdesk tickets, tracking, updates, and closure in accordance with internal SLAs
Support user account administration including password resets, access changes, and onboarding and offboarding tasks
Assist with system upgrades, device setups, and endpoint maintenance
Escalate advanced issues to infrastructure or vendor teams as needed
Maintain documentation, SOPs, and user guides to improve helpdesk efficiencies
Qualification
Required
Bachelor's degree in computer science, MIS, or related field; or equivalent experience and certifications (CompTIA, Microsoft 365 Certified)
2-5 years' experience in IT support or helpdesk operations
Proficiency with Microsoft Windows desktop environments, Active Directory, Group Policy
Working knowledge of Microsoft Windows, Citrix, IGEL thin clients, and Microsoft 365
Experience with ticketing systems and troubleshooting hardware/software issues
Strong customer service, communication, and organizational skills
Experience in financial‑services or regulated industries
Familiarity with Active Directory/Entra ID user administration
Knowledge of Microsoft Teams, Zoom, printing services, and business application support
Company
Fiduciary Trust Company
Fiduciary Trust Company is a private wealth management firm focused on families, individuals and nonprofits seeking objective advice to help grow and protect their investments.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6M2025-11-19Acquired
2022-08-25Series Unknown· $6M
Leadership Team
Aimee Bryant
Trust Counsel and Vice President
Karen D'Antuono
Vice President and Trust Counsel
Recent News
2025-12-18
2025-11-21
2025-11-19
Company data provided by crunchbase