MSR Technology Group · 15 hours ago
IT Applications Specialist
Kansas City, MO
Contract
Onsite
Mid Level
4+ years expMSR Technology Group is seeking an IT Applications Specialist responsible for resolving a wide range of internal customer issues with design-related programs. The role involves troubleshooting issues, developing knowledge base articles, and improving internal IT processes while supporting various business units nationwide.
Management Consulting
Hiring Manager
Rama Kishore Reddy
Responsibilities
Answer incoming calls, emails and chat sessions from internal clients to document critical issues
Troubleshoot critical issues and assist with troubleshooting problems that have been reported
Develop and maintain knowledge base articles
Assist section managers and service owners to improve internal IT processes
Remain informed of internal business processes
Make follow-up calls regarding client problems
Communicate progress, document issues and resolve problems for customers
Escalate unresolved problems to section manager as required in a timely manner
Research, verify, and document product defects and create service now tickets
Remain informed on improvements in products relevant to the AEC industry
Deploy specialized applications for various business units
Complete application testing and provide feedback to the section manager, project manager or service owner
Evaluate specialized technologies
Analyze reoccurring issues to determine root cause and corrective action
Analyze customer issues to identify trends
Actively handle backlog of customer issues
Participate in product BETA programs
Provide feedback to product management and product development on features and enhancements
Monitor critical systems and services to identify performance issues
Attend local or regional user group meetings and conferences relevant to the AEC industry or Information Technology
Build relationships with vendor support contacts and escalate unresolved issues for vendor resolution
Identify opportunities that may result in new services
Manage AEC product licenses
Participate in vendor professional service engagements
Provide peer to peer training and peer group presentations for customers
Specify the criteria by which to benchmark hardware for engineering and architectural design
All other duties as assigned
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor Degree in Computer Science, MIS, CAD, Engineering or related field
4 years professional experience in troubleshooting and resolving design application programs
Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit or other engineering and/or design software suites in a production environment
Strong customer service, troubleshooting, and analytical skills
Strong written and verbal communication skills
Strong ability to ascertain customer concerns, consider alternatives and provide customers guidance to solve their questions
Ability to interact with customers in a professional manner that enhances the customers' experience and increases productivity
Strong organizational and prioritization skills to interact with multiple customers with differing needs
Ability to work independently and meet multiple deadlines
Proficient computer skills including Microsoft Office
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase