Hirschbach · 11 hours ago
Director - Dedicated Extended Operations
Dubuque, IA
Full-time
Onsite
Director/Executive
8+ years expHirschbach Motor Lines is a leading refrigerated carrier in North America, known for delivering time-sensitive freight. The Director – Extended Operations Dedicated oversees dedicated account operations during non-core business hours, ensuring service excellence and effective communication across shifts.
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Responsibilities
Lead and support extended operations dedicated leadership and staff across multiple shifts
Provide coaching, performance feedback, and professional development to direct reports
Cultivate a high-performing team that prioritizes safety, responsiveness, and reliability
Oversee after-hours operations for dedicated accounts, ensuring service continuity and efficient execution
Serve as an escalation point for operational challenges, ensuring timely resolution and effective communication
Monitor KPIs such as on-time delivery, driver satisfaction, and load efficiency
Collaborate with Customer Service, Driver Management, and Planning teams to align extended operations with account requirements
Develop and refine SOPs and escalation protocols specific to dedicated freight operations
Proactively identify process gaps and implement improvements to increase efficiency and service levels
Coordinate with day-shift teams to ensure smooth handoffs, knowledge sharing, and consistent execution
Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed
Ensure compliance with company policies, safety regulations, and customer contractual requirements
Manage staffing, shift coverage, and resource planning to maintain 24/7 operational support
Qualification
Required
8+ years of transportation or logistics experience, including leadership within dedicated fleet operations
Proven track record managing 24/7 teams in a fast-paced logistics environment
Strong leadership, problem-solving, and customer relationship management skills
Proficiency in transportation management systems and data analytics
Preferred
Bachelor's degree in Business, Supply Chain, Transportation, or related field
Company
Hirschbach
Hirschbach is a transportation company providing refrigerated truckload services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stocking
Chief Executive Officer
Fred Staugh
CMO Hirschbach Motor Lines
Recent News
Dallas Innovates
2025-05-03
2025-05-02
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