Berkshire Bank · 10 hours ago
Operations Analyst I
Lincoln, RI
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $81K/yrBerkshire Bank is seeking an Operations Analyst I to enhance the efficiency and effectiveness of their Operations team. The role involves analyzing, optimizing, and streamlining processes while providing data-driven insights and leading departmental projects.
FinanceBankingFinancial Services
Responsibilities
Collaboration: Work with all levels and business partners, to ensure that recommendations align with overall business goals and are feasible. Advise on potential operational impact related to new projects and system releases. Collaborate with managers to ensure a smooth transition of process changes. Provide operational input in product development process. Interact with Support Services business analysts to provide an understanding of operations’ functional requirements
Process Optimization: Document current state processes in workflow tools. Review and develop “to be” workflows identifying changes and impacts. Perform root cause analysis to understand performance of programs and identify opportunities for improvement. Create and implement general application (Office 365, etc.) tools to generate efficiencies
Performance Monitoring: Establish and update key performance indicators (KPIs) and Key Risk Indicators (KRIs)
Data Analysis: Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement. This may include the use of statistical methods
Effective Communication: Develop and deliver presentations related to recommendations, change management, project status, and general documentation
Reporting and Documentation: Regularly create detailed reports to communicate their findings and recommendations to stakeholders
Project Management: Supports and in some cases leads projects as operations representative. This includes project planning and status reporting, issue and risk mitigation, testing execution, implementation management and go forward monitoring
Risk Management: Identify potential risks and develop risk mitigation strategies. Be aware of regulatory requirements related to processes and functions; assist in control updates to maintain compliance
Independent contributor – Ability to work independently and be accountable for data driven decisions
Potential for minimal travel - The above description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned to this job
Qualification
Required
Bachelor's degree
Experience in business process analyst roles; education could substitute for experience
PC skills; strong knowledge of Microsoft Office (or similar products) including: Excel, Word, PowerPoint, Visio, Smartsheet, etc
Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders
Strong ability to analyze complex data sets, identify patterns, and draw actionable insights
Capacity to identify issues and develop innovative solutions to address operational challenges
An understanding of project management principles to support and lead initiatives
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Ability to manage multiple projects with limited supervision, while meeting deadlines
Highly organized, self-motivated, quick learner, and innovative person
Work independently as well as in a team
Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork
Company
Berkshire Bank
Berkshire Bank is a division of Beacon Bank & Trust, commonly known as Beacon Bank, a subsidiary of Beacon Financial Corporation (NYSE: BBT).
Founded in 1846
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-07-20IPO
Leadership Team
Nitin Mhatre
President & CEO - Berkshire Hills Bancorp
Ashlee Picard Flores
Chief Compliance Officer
Recent News
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