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RIGID · 8 hours ago

PC Technical Specialist II

Lafayette, Louisiana Metropolitan Area

Full-time

Hybrid

Mid Level

3+ years exp

RIGID is seeking a PC Technical Specialist II to serve as a Level 2 support resource within their IT department, providing hands-on troubleshooting and systems support for approximately 140 users across multiple offices. The role involves advanced technical support for Windows-based PCs and assisting with IT operations while collaborating closely with senior IT leadership.

Construction

Responsibilities

Provide advanced technical support for Windows-based PCs, laptops, and peripherals

Troubleshoot escalated issues from Level 1 support (hardware, software, OS, networking)

Support users both onsite and remotely across multiple office locations

Diagnose and resolve issues related to printers, scanners, mobile devices, and conferencing systems

Perform PC imaging, deployment, upgrades, and replacements

Assist with administration of Microsoft 365 (users, licensing, mailboxes, Teams, SharePoint)

Support Active Directory, Azure AD / Entra ID, and group policies

Assist with endpoint management, patching, antivirus, and security tools

Support VPN, basic networking, and connectivity troubleshooting

Document systems, procedures, and recurring issues

Provide overlap coverage with Level 1 technician and IT Manager

Handle tickets independently and prioritize workload appropriately

Assist with onboarding/offboarding of employees (accounts, hardware, access)

Participate in IT projects such as system upgrades, rollouts, and process improvements

Escalate complex issues appropriately while owning resolution through completion

Qualification

Windows supportMicrosoft 365 administrationNetworking conceptsTroubleshooting skillsAzure AD / Entra IDEndpoint management toolsCustomer service skillsMulti-priority managementIndependent work

Required

3–5 years of experience in desktop support, help desk, or IT technician roles

Strong experience supporting Windows operating systems (Windows 10/11)

Hands-on experience with Microsoft 365 administration

Solid understanding of basic networking concepts (DNS, DHCP, VPN, LAN/WAN)

Experience supporting users across multiple locations

Strong troubleshooting and customer service skills

Ability to work independently and manage multiple priorities

Preferred

Experience in a small-to-mid-size IT department

Exposure to Azure AD / Entra ID, Intune, or endpoint management tools

Experience with ticketing systems and IT documentation

Familiarity with security best practices and MFA

Prior experience mentoring or assisting junior technicians

Company

RIGID

RIGID is committed to providing quality construction services to our client base located throughout the Gulf Coast Region of the United States.

Lafayette, Louisiana, USA

201-500 employees

https://www.rigidconstructors.com

Funding

Current Stage

Growth Stage

Leadership Team

Mark C. Comeaux CPA CFO

Chief Financial Officer

Mickey Suire

Chief Operating Officer

Recent News

bloomberglaw.com

OSHA Finds Contractor Could Have Prevented Worker’s Drowning

2024-12-28

DredgeWire

RIGID Appoints Dallas C. Griffin, CFA as CFO and Bart Cook as President of Civil Construction

2024-10-14

Newswire

RIGID Constructors Opens Dallas Office to Build on Success in Texas

2023-06-23

Company data provided by crunchbase