Gigster · 1 day ago
Data Platform SRE
United States
Full-time
Remote
Senior Level
5+ years expGigster is a global technology services company helping enterprises modernise infrastructure and scale digital platforms. They are seeking a Data Platform SRE to provide critical support for production data infrastructure and customer-facing services, focusing on incident response, customer support, and platform engineering responsibilities.
SaaSBig DataSoftwareAppsAnalytics
Responsibilities
Monitor and respond to production alerts in a timely manner
Execute documented recovery procedures for known incident types
Investigate, troubleshoot, and resolve novel incidents
Document incident learnings and contribute to runbook improvements
Participate in post-incident reviews and root cause analysis
Provide technical support to customers via Slack (primary channel)
Deliver support through Webex when required
Troubleshoot customer-reported issues related to data pipelines and platform services
Communicate technical concepts clearly to both technical and non-technical stakeholders
Escalate complex issues appropriately while maintaining customer satisfaction
Manage configuration changes across data platform infrastructure
Execute customer onboarding processes
Support data migration and platform upgrade initiatives
Contribute to automation and tooling improvements
Maintain and update technical documentation
Qualification
Required
Incident response
Customer support
Platform engineering
Monitor and respond to production alerts in a timely manner
Execute documented recovery procedures for known incident types
Investigate, troubleshoot, and resolve novel incidents
Document incident learnings and contribute to runbook improvements
Participate in post-incident reviews and root cause analysis
Provide technical support to customers via Slack (primary channel)
Deliver support through Webex when required
Troubleshoot customer-reported issues related to data pipelines and platform services
Communicate technical concepts clearly to both technical and non-technical stakeholders
Escalate complex issues appropriately while maintaining customer satisfaction
Manage configuration changes across data platform infrastructure
Execute customer onboarding processes
Support data migration and platform upgrade initiatives
Contribute to automation and tooling improvements
Maintain and update technical documentation
Data Processing Frameworks: Apache Flink, Apache Spark
Data Platforms: Apache Iceberg (table format and ecosystem)
Container Orchestration: Kubernetes (production experience required)
Data Pipeline Engineering: Experience with data ingestion patterns, ETL/ELT workflows
Strong Linux/Unix systems administration
Infrastructure as Code (Terraform, Ansible, or similar)
CI/CD pipelines and GitOps practices
Monitoring and observability tools (Prometheus, Grafana, or equivalents)
Scripting and automation (Python, Go, Bash, or similar)
Cloud platforms (AWS, GCP)
Excellent written and verbal communication skills for customer interaction
Strong analytical and troubleshooting abilities
Demonstrated ability to manage on-call responsibilities professionally
Experience working in distributed teams across time zones
Comfortable with evolving priorities and technologies
Commitment to maintaining clear, comprehensive documentation
Preferred
5+ years of experience in SRE, DevOps, or Platform Engineering roles
Previous experience supporting data-intensive production systems
Background in customer-facing technical support or solutions engineering
Familiarity with streaming data architectures
Experience with incident management frameworks (e.g., ITIL, incident command)
Contributions to open-source projects in the data engineering or platform space
Benefits
Opportunity to work with cutting-edge data platform technologies
Exposure to complex, large-scale distributed systems
Collaborative, engineering-focused culture
Direct customer interaction and measurable impact
Company
Gigster
Gigster is the first team intelligence engine, enabling software development teams to achieve 30% higher efficiency.
11-50 employees
H1B Sponsorship
Gigster has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$32.62MKey Investors
RedpointAndreessen Horowitz
2024-03-26Acquired
2017-08-29Series B· $20M
2015-12-07Series A· $10M
Leadership Team
Andy Tryba
CEO
Cory Hymel
Head of Academic Partnerships
Recent News
Research and Markets
2025-04-23
2025-02-09
2024-04-11
Company data provided by crunchbase