Mount Sinai Services · 1 day ago
Executive Support Specialist (Technical Support Specialist) - Digital and Technology Partners - Mount Sinai Health - Onsite Monday - Friday 8am - 4pm
New York, NY
Full-time
Onsite
Mid Level
$68K/yr - $102K/yr
4+ years expMount Sinai Health is one of the largest academic medical systems in the New York metro area, and they are seeking an Executive Support Specialist. This role provides concierge-level technical support to executives, managing their IT needs and facilitating communication between various teams.
HospitalityHealthcareHospitalHealth Care
Responsibilities
Providing all levels of IT End User support for executives on campus, at remote sites, or at home which might require travel
Coordinating support for executives with complex calendars; making considerations for their appointments, meetings, travel, and occasional rescheduling
Effectively communicating with executive-level staff, and/or their administrative teams to understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
Interacting with customers via telephone, e-mail, IM/chat, and others tools, to provide technical support
Participating in service improvement meetings and working closely with engineering and other technical support groups to improve services and reduce incidents
Working with other support groups such as Network Operations, Client Engineering, Messaging, etc. in assisting in the resolution of incidents or requests
Ability to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
Managing, supporting, and troubleshooting network printers, scanners, mobile devices, etc
Performing other related duties as assigned or requested
Qualification
Required
Bachelor degree in Computer Science or a related discipline is preferred
Microsoft Windows MSCE/CCA/CNA Certification
4+ years of experience of programming and analysis experience in end user computing applications, or an equivalent combination of education and work experience in end user computing applications and network-based PC/workstation systems, or an equivalent combination of education and work experience
Company
Mount Sinai Services
Mount Sinai Services is a hospital & health care company located in Toronto.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase