TEXO · 1 day ago
Technical Support Representative
Irving, TX
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
3+ years expAlliant Systems is the leading provider of business management software for textile rental companies. They are currently seeking a Level 1 Technical Service Representative to provide remote support to US-based customers, troubleshoot software issues, and assist with customer onboarding and training.
Home ServicesSoftwareLaundry and Dry-cleaningWeb Development
Responsibilities
Develop expert knowledge of all Alliant Systems products for support. This includes all of our modules: Route Accounting, Stockroom, Mobile, Alliant Online and any future products
Identify, investigate, and resolve users’ difficulties with our software by troubleshooting via the phone, email, and remote services
Guide users through a series of diagnostic actions to resolve a problem and seek opportunities to share best practices and recommendations on how to effectively use our software
Apply your knowledge of our software to create data manipulations that will allow our customers to use our applications to best serve their business needs
Collaborate with our team to switch new customers to our platform by assisting with data comparison and verification, invoice matching, and customer communication
Install our software and systems for customers, provide training, and follow up to ensure resolution of related open service requests and periodically install software updates as scheduled
Diagnose when an issue requires programming and collaborate with our developers to work through the errors in our software and recommend improvements
Manage multiple service requests and maintain proactive, open communication with team members and customers to ensure that issues are solved and questions are answered in a timely manner
Document all program, data, and customer activity in a clear, accurate, and concise manner in our service delivery platform, ConnectWise
Additional duties as requested
Qualification
Required
Degree in information technology or related field or, alternately, at least three years of equivalent work experience in technical support and/or help desk
Ability to travel
Ability to use critical thinking and analytical skills to solve problems
Excellent interpersonal skills with an ability to adapt
Strong technical and customer service orientation
Effective communication skills, both written and verbal
Proficient with or the ability to quickly learn software
Adherence to company Information Security Policies
Ability to prioritize and manage time effectively
Benefits
Benefits package including medical, dental, vision, and life insurance.
401(K) with matching.
Friendly teamwork environment.
Professional growth opportunities
Company
TEXO
TEXO offers laundry services to software and tech-enabled providing everything needed for the laundry sector.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase