Google · 2 days ago
Product Support Manager, Consumer Payments
Boulder, CO
Full-time
Onsite
Mid, Senior Level
$110K/yr - $157K/yr
5+ years expGoogle is seeking a Product Support Manager for Consumer Payments to lead user feedback and insights strategy for core payments features. The role involves influencing product strategy through data-driven insights and overseeing the end-to-end customer care experience for key Payments features, ensuring a seamless and personalized support strategy for users worldwide.
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Responsibilities
Partner across Engineering, Product, and Legal to lead global support readiness, ensuring consumer needs are prioritized throughout the product lifecycle
Transform the user data and user Issues into insights, driving programs that advocate for continuous UX improvements
Build efficient, scalable service models and workflows that reduce friction and operational costs while maintaining high-quality support standards
Drive collaboration with compliance and external partners to deliver a cohesive, seamless Consumer Payments strategy across all global markets
Oversee the feedback ecosystem and issue taxonomy, serving as a key escalation point for complex issues to ensure healthy support operations
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in a project management or a customer-facing role
Ability to work flexible non-standard working hours in line with customer requirements
Preferred
Experience in fintech and financial services to advocate for the user while navigating global regulatory landscapes
Understanding of workflows and map business processes to improve efficiency within high-impact support or payments environments
Ability to extract insights from data while partnering with engineering on technical system implementations and product requirements
Ability to lead cross-functional stakeholders by translating operational issues into clear, strategies for leadership
Ability to align external vendors and distributed teams to ensure unified support standards and resolve multi-party escalations
Ability to manage multiple time-sensitive projects, driving results with attention to detail and adaptability in ambiguous, changing environments
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Kleiner Perkins,Sequoia CapitalAndy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
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