P. Terry's Burger Stand · 6 hours ago
IT Support Tech II
Austin, TX
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expP. Terry's Burger Stand is a company focused on providing high-quality food while ensuring smooth IT operations across multiple locations. They are seeking an experienced IT Support Tech II to provide advanced technical support, troubleshoot IT-related issues, and collaborate with the IT team to enhance their technology infrastructure.
Restaurants
Responsibilities
Serve as a senior-level technical resource, providing advanced troubleshooting and support for IT-related issues, including hardware, software, and network problems
Diagnose and resolve complex technical issues related to POS systems, restaurant management software, network connectivity, printers, and other restaurant-specific technologies
Collaborate with IT Support Techs and IT Specialist to ensure timely resolution and appropriate escalation of high-priority issues
Create and maintain thorough documentation, including incident reports, problem reports, troubleshooting steps, permanent solutions, and knowledge base articles within our ITSM
Assist in the design, implementation, and management of IT infrastructure projects, such as system upgrades, network expansions, and security improvements
Train and mentor junior IT support staff, sharing knowledge and best practices to promote professional development and continuous improvement within the team
Monitor and analyze IT systems and networks for performance, stability, and security issues, recommending and implementing improvements as needed
Collaborate with vendors and partners to ensure effective support, maintenance, and integration of third-party technologies
Stay current with emerging technologies, industry trends, and best practices related to restaurant IT systems
Perform other IT-related tasks and projects as assigned
Qualification
Required
Associate or bachelor's degree, in technology
If no bachelor's degree, then 3+ years of tech experience with relevant professional certifications: CompTia A+, Network+, Security+, ITIL 4 Foundations, ITIL 4 Create, Deliver, and Support, CCNA, CCNP, Fortinet Certifications, Microsoft Certifications, etc., is required
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues in a timely manner
Strong communication and interpersonal skills, with the ability to explain advanced technical concepts to both technical and non-technical users
Ability to work independently and as part of a team, managing multiple tasks and priorities effectively
A valid driver's license and reliable transportation for on-site support, as needed
Ability to work non-traditional hours, including late nights, overnights, weekends, holidays, and long travel time as needed
Ability to give and receive detailed information through oral communication (frequently required to talk and hear) and have specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Frequently required to sit and/or stand for an extended period of time (7+ hours), look at a computer screen for an extended period of time, be on the phone for extended periods of time, use hands and fingers to handle, feel, or operate a computer, tools or controls, and reach with hands and arms
Ability to walk, climb, and bend for long periods of time
Must be able to lift up to 50 lbs and work on-site as needed (including hands-on installations, cabling, and hardware setup)
Must have physical and mental ability to drive a vehicle for long enough to reach the home office and any location with reasonably short breaks
Preferred
A minimum of 3 years of experience in IT support within the restaurant industry is preferred
Relevant professional certifications (e.g., A+, Network+, Security+, ITIL 4 Foundations, ITIL 4 Create, Deliver, and Support) are a plus
Advanced knowledge of restaurant-specific hardware and software, such as POS systems, kitchen display systems, and restaurant management application is preferred
Benefits
Health insurance
Dental
Vision
401(k)
Company
P. Terry's Burger Stand
Kathy and Patrick Terry opened the first P. Terry's on July 5th, 2005 at the corner of South Lamar and Barton Springs.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase