Watchkeep · 17 hours ago
Systems Administrator
West Reading, PA 19611
Full-time
Onsite
Mid, Senior Level
$65K/yr - $85K/yr
4+ years expWatchkeep is a Managed Services provider seeking a Systems Administrator to support and improve client environments. The role involves troubleshooting advanced technical issues, delivering outstanding service, and collaborating with teams to ensure clients achieve their business goals through reliable IT solutions.
SoftwareInformation TechnologyInformation Services
Responsibilities
Be a Level 2 Escalation Expert: Troubleshoot and resolve advanced server, networking, Microsoft 365, Active Directory, and security-related issues using phone, email, and remote support tools
Deliver Outstanding Service: Provide responsive, professional, and customer-focused support while representing the Managed Services team with excellent communication
Manage & Optimize MSP Tools: Administer and maintain RMM, PSA, and monitoring platforms to ensure system health, proactive issue resolution, and service quality
Collaborate Across Teams: Work closely with Service Desk peers, triage managers, and project engineers to ensure smooth escalations and knowledge sharing
Improve Processes: Follow and help refine SOPs, runbooks, and technical standards. Identify opportunities for automation, efficiency, and long-term improvements
Understand Client Environments: Maintain accurate documentation and a deep understanding of client infrastructure, including servers, networks, and cloud environments
Automate & Script: Use tools like PowerShell to streamline administration and reduce manual work
Grow Your Skills: Continue developing your technical expertise through certifications, training, and staying current with emerging technologies
Qualification
Required
4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment
Proven success resolving complex Level 2 tickets and supporting business-class infrastructure
Strong experience with: Windows Server
Strong experience with: Microsoft 365 (Exchange, Teams, OneDrive)
Strong experience with: Networking concepts and security configurations
Strong experience with: MSP tools such as RMM and PSA
Excellent customer service skills with a patient, professional, and empathetic approach
Strong troubleshooting, documentation, and attention to detail
Ability to clearly explain technical concepts to non-technical users
Preferred
Certifications such as Network+, Server+, CCNA, or Microsoft certs (MS-900, MD-102) are a plus and encouraged
Company
Watchkeep
Watchkeep provides managed IT, communications, security awareness, cloud business phones, data backup, and video conferencing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase