Courtesy Ford, Inc. · 1 day ago
Service Advisor/Writer
Altoona, PA
Full-time
Onsite
Entry Level
1+ years expCourtesy Ford is a reputable dealership serving Altoona for 35 years, seeking a Service Advisor/Writer to join their team. The role involves greeting customers, scheduling appointments, and managing vehicle maintenance processes to ensure exceptional customer satisfaction.
Automotive
Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Qualification
Required
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
Benefits
Health, Medical and Dental
401K Plan + 401K Match
Paid time off and vacation
Disability and Life Insurance Policies
Growth opportunities
Training Opportunities + Paid Training
Employee vehicle purchase plans
Long term job security
Flexible Work Schedule
Company
Courtesy Ford, Inc.
We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and everyone's favorite Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase