Diamond Technology, Inc. · 8 hours ago
Telecom Voice Systems Engineer (Temp Contract. OnSite in San Francisco
San Francisco, CA
Full-time, Contract
Onsite
Senior Level
$85/hr - $95/hr
5+ years expDiamond Technology is a Technical Services company seeking a Telecom Voice Systems Engineer for a temporary contract position. The role involves providing technical expertise for migration projects from legacy PBX systems to modern VoIP solutions, including Microsoft Teams and Cisco VoIP.
Cloud ComputingCyber SecurityBig DataBusiness IntelligenceDatabaseIT ManagementNetwork SecurityTechnical Support
Responsibilities
Provide project-based technical expertise to support migration from legacy Avaya PBX systems to Microsoft Teams VoIP, Cisco VoIP, Webex Soft Phones, and Webex Calling (Cloud)
Design, configure, and validate VoIP solutions, including call routing, voicemail, caller ID, and endpoint registration, in coordination with City networking and infrastructure teams
Support Webex Contact Center integrations with enterprise platforms such as Salesforce, ServiceNow, Calabrio, and Webex AI Agent
Perform site walkthroughs, inventory voice endpoints, and assist with phone placement and cutover planning
Support VoIP readiness validation, including network dependencies, desktop client configuration, and endpoint provisioning
Provide cutover and post-cutover support during system migrations, including troubleshooting and issue resolution
Develop technical documentation and provide training to City administrative and end-user staff as required
Collaborate with the Department of Technology to assess departmental requirements and support the selection of best-fit VoIP solutions
Qualification
Required
Hands-On Experience: Practical experience with Cisco telephony systems and Microsoft Teams, including participation in migration projects, management of VoIP solutions, and work in production environments
Consulting or Implementation Experience: Experience providing consulting or implementation services for telephony solutions and supporting large-scale voice system migrations
Experience supporting, integrating, or migrating Webex Contact Center solutions in public-sector or large enterprise environments, including coordination across multiple departments and stakeholders
Experience combining technical skills, education, and certifications to effectively support migrations from legacy PBX systems, including Avaya, to modern VoIP platforms. Five (5) or more years of experience supporting Microsoft Teams and Cisco Unified Communications environments
Strong knowledge of Microsoft Teams administration and troubleshooting
Proficiency with Cisco Unified Communications Manager (CUCM) and related technologies
Familiarity with Avaya Communication Manager administration and implementation
Excellent communication and interpersonal skills
Ability to work independently and collaboratively as part of a team
Strong analytical and problem-solving abilities
Company
Diamond Technology, Inc.
Diamond Technology, Inc.
11-50 employees
H1B Sponsorship
Diamond Technology, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase