STS Technical Services · 14 hours ago
IT Support Specialist
Milwaukee, WI
Full-time
Onsite
Entry, Mid Level
1+ years expSTS Technical Services is a Top 100 Staffing Firm that partners with leading organizations across aerospace, manufacturing, defense, and industrial sectors. They are hiring an IT Support Specialist to provide day-to-day technical support to office staff and manufacturing teams, resolving escalated issues and ensuring reliable operation of user endpoints and critical equipment.
Staffing & Recruiting
Responsibilities
Respond to help desk tickets, phone calls, and walk up support requests
Perform basic troubleshooting for printers, scanners, software issues, VPN and MFA access, network drive mapping, and Email or Outlook issues
Handle password resets, account unlocks, and general user assistance
Unbox, tag, and prepare hardware for deployment
Assist with new hire onboarding and workstation setup
Troubleshoot advanced issues involving Windows 10 and 11 environments
Support Office 365 applications including Teams, Outlook, OneDrive, and SharePoint access
Diagnose and resolve desktop hardware issues
Install, configure, and update software applications
Image, deploy, rebuild, and reconfigure laptops and desktops
Perform basic network troubleshooting including connectivity, switch ports, and Wi Fi issues
Support manufacturing floor devices such as label printers, handhelds, and production terminals
Manage Active Directory tasks including group access, workstation joins, and user updates
Document resolutions, processes, and common fixes to support knowledge sharing
Qualification
Required
One to four plus years of IT support, helpdesk, or desktop support experience
Strong understanding of Windows desktop operating systems
Experience supporting Office 365 applications
Working knowledge of basic Active Directory tasks
Solid PC hardware troubleshooting skills
Ability to work independently and follow issues through to resolution
Strong communication skills with a customer focused mindset
Preferred
Experience with endpoint management tools such as Intune, PDQ, SCCM, or similar platforms
Basic PowerShell knowledge
Familiarity with networking fundamentals including DNS, DHCP, and TCP IP
CompTIA A Plus, Network Plus, or relevant Microsoft certifications
Company
STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.
51-200 employees
H1B Sponsorship
STS Technical Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase