Wise · 18 hours ago
Grow Operations System Expert
Austin, CO
Full-time
Hybrid
Entry, Mid Level
1+ years expWise is a global technology company focused on revolutionizing the way money is moved and managed. They are seeking a Grow Operations System Expert to enhance existing products and build foundational infrastructure for future investment solutions, acting as a consultant for financial infrastructures impacting investment products.
Financial Services
No H1B
U.S. Citizen Only
Responsibilities
Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Finance, Payment Operations, Treasury). You translate complex operational realities into clear requirements for product and engineering teams
Owning optimizing Knowledge Bases, SOPs, and Incidents Manuals to enhance team processes and significantly reduce engineering/analytics dependency. You proactively identify the root-cause for operational issues (vs. addressing the symptom) and actively work on addressing them at the source
Reviewing operational processes and ensuring continuous improvement to minimize operational waste. This includes identifying automation opportunities and providing high-value feedback on tooling and systems
Supporting onboarding new joiners and helping existing team members grow domain expertise by formally and informally sharing subject-matter-expertise. You act as a mentor, elevating the entire team's technical and process understanding
Confidently handling incidents within the domain, while actively coaching the team to level-up on incident handling across all severity levels, driving a culture of preparedness and ownership
Qualification
Required
You have worked in a Payment Operations role for at least 1 year
Proven Delivery: You have successfully delivered mid-sized projects involving cross-functional teams, demonstrating clear and measurable impact. You have prior experience making tangible improvements to a product or service
Data-Driven: You are comfortable sourcing your own data
Goal-Oriented: You have a strong track record of setting, monitoring, and achieving targets and goals
Problem Solver & Communicator: You can clearly articulate, simplify, and scope complex problems, following through to completion. You are adept at identifying gaps and proactively solving new issues independently
Operational Acumen: You possess the technical understanding of operational processes and the ability to apply this knowledge to develop and recommend scalable solutions
Stakeholder Management: You can communicate effectively with different levels of stakeholders, from senior leadership to specialist level, tailoring your message for the right audience
Mission Driven: You map mission impact when scoping new projects and are comfortable providing direct feedback when actions or solutions contradict Wise's principles/mission or introduce unnecessary risk
Company
Wise
Wise is a global technology company, building the best way to move money around the world.
Founded in 2011London, GB
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Harsh Sinha
Chief Technology Officer
Ben Johnson
North America Lead, Partner Management - Wise Platform
Recent News
2025-10-02
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