CenterWell Pharmacy · 2 days ago
Senior Consumer Experience Professional
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $98K/yr
5+ years expCenterWell Pharmacy is committed to providing convenient and reliable pharmacy services. The Senior Consumer Experience Professional will ensure optimized interaction between the company and members, driving organization-wide improvements by translating customer insights into actionable change.
Retail
Responsibilities
Begin to influence department's strategy
Make decisions on moderately complex to complex issues regarding technical approach for project components and perform work without direction
Exercise considerable latitude in determining goals and approaches to assignments
Experience making decisions using resources and compliance guidance
Interpret assignments and understand department strategy
Interpret needs and initiate and present ideas, anticipated performance and outcomes
Manage multiple projects and prioritize based on competing deadlines
Must be passionate about contributing to an organization focused on delighting the customer
Qualification
Required
Minimum five (5) years of Consumer Experience and/or Consumer Service Operations Experience
Prior experience managing implementations and business readiness processes
Professional working knowledge using Microsoft Office Programs Word, PowerPoint, Excel, and Outlook
Optimize and analyze data to uncover insights, trends, and create story-driven reporting that is easily digestible for broader consumption
Measure progress toward recommended goals, identify drivers and recommended actions
Preferred
Associates or higher degree
Pharmacy experience
Call Center Support experience
VoC Platform knowledge
PMP or CAPM
Advanced Excel user experience with ability performing complex functions such as graphing, calculations, and automation to process large quantities of data
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Volunteer time off
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Company
CenterWell Pharmacy
CenterWell Pharmacy, a Humana company, is committed to your health and wellbeing through the mail-order delivery of maintenance and specialty medicines as well as diabetic supplies.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase