Nordstrom · 15 hours ago
Sr. Program Manager, Tech - HR Ops & Analytics - Seattle, WA (Hybrid)
Seattle, WA
Full-time
Hybrid
Senior Level
$142K/yr - $220K/yr
5+ years expNordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Technical Program Manager to drive initiatives that deliver significant value to the company and its employees. The role involves collaborating with cross-functional teams to develop and launch technology solutions that enhance the employee experience, particularly through workforce management systems and AI technologies in HR.
RetailE-CommerceFashion
Responsibilities
Consult internal partners on effective utilization of technology to support their processes
Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
Hold HR and Technology stakeholders accountable to design principles
Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
Manage stakeholder expectations while supporting governance and service delivery model
Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
Prioritize feature opportunities and develop backlog, supporting the roadmap
Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
Engage with vendors to influence SaaS product roadmap
Benchmark with industry peers
Utilize research and usability sessions to validate feature design
Drive technical and non-technical root cause analysis for underperforming business KPIs
Manage special projects and perform other related duties as assigned
Qualification
Required
5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
Experience managing stakeholder relationships
Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
Familiarity with agile development frameworks and tools (e.g., Jira)
Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
Strong analytical and problem-solving skills
Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects
Preferred
3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
24-7 Press Release Newswire
2026-02-09
2026-02-02
Morningstar.com
2026-02-02
Company data provided by crunchbase