Medefy Health · 22 hours ago
File Support Coordinator
United States
Full-time
Remote
Entry, Mid Level
2+ years expMedefy Health is a leading SaaS benefits navigation company dedicated to simplifying employee access to benefits. The File Support Coordinator will support data operations by coordinating workflows, ensuring data quality, and assisting in issue resolution related to data integrations across internal teams and external partners.
HealthcareSoftwareHuman ResourcesEmployee BenefitsHealth Care
Responsibilities
Coordinate incoming data requests and files from internal teams and external partners (e.g., HR teams, brokers, vendor partners)
Validate data for completeness, formatting, and accuracy (e.g., member eligibility, demographic fields, plan details)
Identify missing data, inconsistencies, duplicates, or anomalies and route issues to the correct stakeholders
Assist in monitoring data pipelines and outbound deliverables (reports, files, dashboards, or integrations)
Help maintain recurring data schedules (weekly/monthly client feeds, implementation milestones, reporting deadlines)
Track data-related issues, troubleshoot initial findings, and escalate appropriately with documentation to Data Engineers
Maintain organized documentation for common data workflows, definitions, and partner-specific requirements
Contribute to standard operating procedures and best practices related to data handling and quality
Recommend improvements to reduce manual effort, minimize errors, and improve turnaround time
Act as a key point of communication between Trading Partners, Data Engineering, Client Success, Implementation, Operations Support, and Clients
Provide clear updates on status, data readiness, blockers, and expected completion timelines
Support internal reporting needs by coordinating data refreshes and validating outputs for accuracy
Support and provide input in the creation and maintenance of dashboards and reports using tools like Power BI or Excel
Ensure reporting inputs and outputs match agreed business rules and definitions
Assist in identifying basic trends or common issues impacting data reliability
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in business, information systems, analytics, computer science, healthcare administration, or a related field (or equivalent experience)
2+ years of experience in a role involving data coordination, reporting support, operations, implementation support, or customer-facing data work in a fast-paced environment
Strong attention to detail and a commitment to accurate data handling
Ability to manage multiple priorities and deadlines with a high level of accountability
Strong communication skills — able to translate technical or data issues into clear, actionable updates
Ability to work collaboratively across multiple departments
Comfort working with ambiguity and shifting priorities in a growth-stage SaaS company
Intermediate Excel skills (filters, pivot tables, lookups, and organizing data sets)
Preferred
Familiarity with SQL (writing or modifying basic queries)
Experience supporting data integrations and file-based data transfers (CSV, SFTP, API-based workflows)
Exposure to BI tools (Power BI, Tableau, Looker) or analytics platforms
Familiarity with ticketing/documentation tools (Zendesk, Jira, Confluence, Notion, or similar)
Experience with CRMs or marketing systems (HubSpot, Salesforce)
Familiarity with healthcare data concepts and sensitivity around HIPAA/PHI
Basic understanding of data governance concepts (validation rules, audit trails, field mapping)
Company
Medefy Health
Medefy is a healthcare benefits navigation mobile platform that helps employers revolutionize their benefits offerings by empowering health plan members to find and use their health benefits — right when they need them.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17.77MKey Investors
Mercury
2023-12-11Series A· $15.27M
2021-05-19Seed· $2.5M
2013-01-01Seed
Leadership Team
M
Matt Scovil
Co-Founder & CEO
Nathan Gilchrist
Co-Founder and Chief Product Officer
Recent News
Fierce Healthcare
2024-02-20
2024-01-24
Company data provided by crunchbase