Strategic Factory · 1 day ago
Online Solutions Activation Specialist
OWINGS MILLS,MD,US
Full-time
Hybrid
Mid LevelStrategic Factory is a company focused on enhancing online platforms to drive business growth. The Online Solutions Activation Specialist is responsible for providing technical expertise and strategic support, optimizing online solutions, and collaborating with the business development team to implement effective strategies.
Art & CreativeAdvertisingMarketingBrand MarketingDigital MarketingGraphic Design
Responsibilities
Maintain and optimize online portal platforms to ensure high performance, reliability, and user satisfaction
Troubleshoot and resolve technical issues promptly to minimize downtime and maintain smooth operation
Partner with the business development team to understand strategic goals and support their implementation through online platforms
Contribute to the development and execution of business development initiatives by providing technical insights and solutions
Serve as an escalation point for complex technical issues and provide advanced support to users
Ensure timely and effective resolution of platform-related problems by the team
Develop and maintain comprehensive documentation of technical processes and support procedures
Analyze user behavior, sales data, and market trends to identify opportunities for growth and improvement
Generate detailed reports on platform performance and business development metrics to inform strategic decisions
Integrate third-party tools, applications, to enhance platform functionality and user experience
Customize online solutions to align with specific business needs and development objectives
Work on improving the user experience by implementing best practices in UX/UI design and conducting usability testing
Gather user feedback and make data-driven improvements to enhance customer satisfaction and engagement
Manage relationships with external vendors and partners to ensure seamless integration and service delivery
Negotiate contracts and service agreements to support business development goals
Lead and manage projects related to online platforms, ensuring they are delivered on time and within budget
Coordinate with cross-functional verticals, including marketing, sales, and customer service, to ensure project alignment and success
Qualification
Required
Bachelor's degree in computer science, Information Technology, Business Administration, or a related field preferred
Proven experience in managing and optimizing online portal platforms
Strong understanding of business development principles and strategies
Proficiency in data analysis and reporting tools
Experience with digital marketing, and UX/UI design
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to manage multiple projects and work effectively in a fast-paced environment
Preferred
Experience with specific e-commerce platforms such as PageDNA, or OM preferred
Experience with an ERP system preferred
Familiarity with integration and customization preferred
Knowledge of web development languages such as HTML, CSS, and JavaScript preferred
Benefits
Health care
401k
Vacation and sick time
Paid holidays
Other unique benefit options
Company
Strategic Factory
Strategic Factory is a marketing agency that facilitates collaboration between strategy and creativity to deliver communication campaigns.
Founded in 2000
51-200 employees
H1B Sponsorship
Strategic Factory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Keith Miller
President and CEO
Recent News
Maryland Daily Record
2025-11-13
2025-11-05
Company data provided by crunchbase