Cvent · 21 hours ago
Senior Solutions Lead, Jifflenow
Tysons Corner, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCvent is a leading meetings, events, and hospitality technology provider focused on transforming the industry through innovative technology. The Senior Solutions Lead will manage complex customer accounts, ensuring product onboarding, adoption, and value realization while collaborating with various teams to drive customer success and satisfaction.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Proactively manage assigned global and/or Fortune 500 client accounts through a comprehensive onboarding and ongoing support model
Provide consultation on business processes and best practices as it relates to successful implementation of Jifflenow for a client’s comprehensive event program
Design, coordinate and in some cases conduct user training programs
Mentor and coach Solution Specialists, fostering a culture of continuous improvement and personal growth
Contribute to major cross-functional and departmental projects and initiatives
Design and develop customer and CSM tools and resources (as needed)
Monitor user adoption and system usage, recommend strategies to increase usage/adoption
Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
Monitor user compliance and recommend strategies to increase usage/compliance
Act as a subject matter expert in providing feedback to Product Teams on new potential features and areas for further enhancement
Document (via CLS) and track feature requests, and provide client with updates quarterly
Successfully engage in multiple concurrent projects; facilitate demonstrations of best practice configuration, design and set up to achieve business goals
Qualification
Required
Bachelor's degree or equivalent professional industry working experience strongly preferred
10+ years of work experience in a Customer Success role
Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
Prior experience supporting event management software a plus
Excel at developing client relationships
Ability to work independently and manage multiple projects simultaneously
Ability to communicate effectively with clients and internal team members
Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
Prior use of products such as Salesforce.com and WebEx a plus
Prior project management experience a plus
Preferred
Advanced degree a plus
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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