OKANA Resort & Indoor Waterpark · 13 hours ago
Director of Event Operations
Oklahoma City, OK
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expPyramid Global Hospitality is a company dedicated to creating a supportive and inclusive work environment. The Director of Event Operations at OKANA Resort & Indoor Waterpark will manage all event services and operations, ensuring high levels of guest satisfaction while maximizing revenue and managing costs.
Hospitality
Responsibilities
Works with the management team to develop and implement the business plan and long term strategies for event operations
Establishes and monitors measurable goals for the department
Champions all standards, policies and procedures in the Event Operations departments
Oversees the execution of event logistics for all events
Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team
Ensures function space and corresponding heart of the house areas are cleaned and maintained
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
Participates in MVP audits and level certification for all technicians
Ensures employees maintain required certification
Assists with implementation and execution of all event related corporate initiatives and promotions
Ensures department is working within budget and adjusts expenditures according to revenues
Maintains awareness of current trends in event management and integrates into the operation in a timely manner
Reviews effectiveness of event operations annually and makes appropriate adjustments
Communicates effectively with property departments outside of Event Operations
Maintains a strong working relationship with guests/clients, vendors and competitors
Reviews staffing levels to ensure that guest service and operational needs are met
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team
Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Qualification
Required
High school diploma or GED; 4 years experience in the event management, food and beverage banquet, sales and marketing, or related professional area
Proven experience in banquet management, along with event management, is required
Strong negotiation and sales skills and knowledge of contracts
Sound business communication skills, both written and verbal
Advanced computer skills, including Microsoft Office as well as working knowledge of Delphi/FDC is a plus
Engaging personality is conducive to building client relationships
Time management skills, consistently meeting time sensitive deadlines
Possess a creative flare to customize menus and programs for clients that differentiate the resort from the competition
Working knowledge of banquet department (sets, buffets, service, AV equipment, scheduling, menu planning)
Strong leadership, team-building, and refined verbal and written communication skills are essential
Proven experience in hotels, events, or hospitality management, with a deep understanding of banquet and event operations
Experience in budget planning, financial management, and controlling event costs is crucial
Excellent organizational skills and attention to detail are needed for meticulous planning and execution
A flexible schedule, including the ability to work nights, weekends, and holidays, is often required
The ability to proactively address and resolve issues that arise during events
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Competitive wages
Growth opportunities
Festive environment
Perks & discounts
Company
OKANA Resort & Indoor Waterpark
Situated along the Oklahoma River in the Horizons District near downtown Oklahoma City, OKANA Resort & Indoor Waterpark invites you to discover a world-class destination like none other.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase