One Hour Heating & Air Conditioning · 4 months ago
Part Time Remote Customer Service Admin
United States
Full-time, Part-time
Remote
New Grad, Entry Level
$16/hr - $18/hrOne Hour Heating & Air Conditioning is a trusted name providing heating, cooling, and plumbing services across Ohio. They are seeking a Part Time Remote Customer Service Admin to assist customers by organizing and connecting them with solutions, primarily through managing calls and scheduling appointments.
Consumer Services
Responsibilities
Sort and prioritize calls parked by our virtual call system (main responsibility)
Take appropriate action, with a sense of urgency ( Assess, decide, and act)
Make judgment calls on appointment priority and technician assignments
Handle customer escalations that need a real person with good instincts
Return calls to customers who already reached out to us
Follow up with existing club members and warm leads
Schedule appointments that get people the help they need
Support our field heroes who keep Ohio homes comfortable
Qualification
Required
Remote position: Ohio or Michigan residency required
HOURS: 34 hours per week, Friday thru Monday
REMOTE ADMIN SUPPORT EXPERIENCE MANDATORY
EXPERIENCE WITH REMOTE PHONE APPS AND CLOUD BASED SYSTEMS IS MANDATORY
Company
One Hour Heating & Air Conditioning
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase