Paciolan · 10 hours ago
Ticketing Coordinator
Spokane, WA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrPaciolan is a prominent player in the live entertainment industry, seeking a Ticketing Coordinator to support their operations. The role involves providing exceptional customer service, managing ticketing operations, and assisting with event execution for Broadway productions.
TravelSoftwareTicketing
Responsibilities
Provide exceptional customer service in person, by phone, and by email to season ticket holders, group patrons, and single ticket-buyers at both the WCE office and the event venue
Support the Best of Broadway Season Series including guest services, subscriber benefits, annual renewals, single ticket sales, seat allocations and account management
Serve as ticketing representative to the public as well as touring/artist management providing accurate sales, inventory, and service information for all WCE events
Assist with-and over time potentially-lead the build and management of event ticket manifests including venue scaling, season packages, holds, promotions and other ticketing commitments for all WestCoast Entertainment events
Manage all holds, house seats and promotional ticket distributions for both tour and WCE initiatives
Produce ticketing reports, sales wraps, audits, and event settlement reports
Act as a primary liaison between WestCoast Entertainment and the ticketing company box office and call center for ticket services including preparing training materials and helping train the call center and box office staff
Assist Ticketing Manager and Marketing team with inbound group sales and fulfillment including managing seat allocations, holds, payment processing and retention initiatives
Support and help manage special programs such as Random Acts of Kindness, donations, concierge program and ticket lotteries in partnership with the marketing team
Assist with the oversight of part-time ticket sellers during events and special sales efforts throughout the year
Work evenings and weekends as required by show schedules, events, and sponsor activations
Perform other duties as needed to support guest experience, ticket sales success, subscriber programs, group sales, and events
Qualification
Required
Excellent written and verbal skills
Strong computer skill, including Microsoft Office, Outlook and Google Workspace
Ability and willingness to learn ticketing systems for both guest-facing service and back-end event builds and account management
Strong organizational skills with the ability to multitask, prioritize, and follow through to meet deadlines
Ability to communicate honestly, clearly, and professionally with guests and teammates
Proven ability to build positive working relationships with coworkers, management, subscribers, group organizers, tour management, partners, and agencies
Professionalism and tact when handling sensitive situations or unhappy patrons
Ability to work across multiple settings (office, venue, and occasional remote work)
Availability for irregular hours, including nights and weekends, with eligibility for overtime pay
High level of discretion and confidentiality when working with financial, sales, and pre-release event information
Preferred
Paciolan ticketing system or similar systems highly preferred, but not required
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Company
Paciolan
Paciolan provides sports and entertainment venues with the software needed to facilitate automated ticketing.
Founded in 1980
201-500 employees
H1B Sponsorship
Paciolan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (5)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
TCVMarwit
2017-06-12Acquired
2004-11-11Series Unknown
2004-01-12Series E· $5M
Leadership Team
Keith White
CTO / CPO
Recent News
Sports Business Journal
2024-04-06
Sports Business Journal
2024-04-06
Dallas Innovates
2023-12-27
Company data provided by crunchbase